ANDREA FOSTER
Mocksville,NC
Summary
Results-driven operations professional with 20 years in national account order management and cross-functional coordination. Managed end-to-end SAP-dispatched orders and served as primary contact for complex workflows, collaborating with sourcing, bottlers, and national teams to ensure timely execution. Focused on problem-solving and continuous improvement.
Overview
24
24
years of professional experience
Work History
Order Analyst
PepsiCo
Winston-Salem, USA
10.2001 - Current
- Acted as a primary point of contact for internal stakeholders regarding national and complex equipment orders.
- Manage and monitor SAP-dispatched orders, including installs, uninstall requests, surveys, and corrections.
- Identify, troubleshoot, and resolve order discrepancies while ensuring correct national order processes are followed.
- Proactively communicate risks, delays, and resolution plans to maintain service levels and customer satisfaction.
- Partner cross-functionally with PES field teams, escalation partners, and bottler contacts to address delays and aged orders.
- Perform ongoing SAP data maintenance, including correcting setup issues and ensuring order accuracy.
- Confirmed completion of tasks by reviewing final outputs and processes. and manually confirm orders in SAP when required.
- Demonstrate strong ownership of orders from creation through completion.
Escalation Team Member
PepsiCo
Winston-Salem, USA
05.2017 - 10.2021
- Led resolution of escalated national account and customer equipment issues, enhancing customer satisfaction through advanced analysis and coordination.
- Managed past-due and high-risk orders, prioritizing based on customer impact and compliance requirements.
- Rebuilt customer confidence by providing clear communication and effective problem-solving, resulting in improved customer relationships.
- Acted as liaison between internal teams, facilitating timely resolutions and reducing incidence of repeat issues.
- Supported peers by sharing best practices and assisting during high-volume or coverage gaps.
Education
Associates - Business
Salisbury Business College
Salisbury, NC06-1993
Skills
- National Account Support & Escalation Resolution
- Equipment Order Lifecycle Management
- SAP Order Management & Data Maintenance
- Cross-Functional Communication (PES, COE, Sourcing, Bottlers)
- Project Tracking & Coordination
- Process Compliance & SOX Awareness
- Customer & Field Team Support
- Root Cause Analysis & Continuous Improvement
Additional Qualifications
- Strong written and verbal communication skills with the ability to influence and collaborate across teams
- Proven ability to work independently with minimal supervision in a fast-paced environment
- Highly organized, detail-oriented, and skilled at managing multiple priorities
- Advanced proficiency in Microsoft Word and Excel
- Demonstrated continuous improvement and results-oriented mindset
- Extensive experience supporting national customers and internal stakeholders
Timeline
Escalation Team Member
PepsiCo
05.2017 - 10.2021
Order Analyst
PepsiCo
10.2001 - Current
Associates - Business
Salisbury Business College