Andrea Franco Nava
Orange Cove,USA
Summary
Dynamic Office Assistant at The Home Depot with expertise in data entry and customer service. Proven ability to enhance operational efficiency through effective inventory management and problem-solving skills. Recognized for delivering exceptional support and fostering team collaboration, ensuring a seamless experience for customers and associates alike.
Overview
11
11
years of professional experience
Work History
Office Assistant
The Home Depot
Fresno, USA
01.2021 - Current
- Highly organized and detail oriented Office assistant in a fast pace environment.
- Tasked on a daily basis are but not limited to scheduling and routing appliance deliveries to customers home.
- Check in drivers and verify correct loads are being received.
- Handling customer orders and contacting customers, answering inquiries and providing customer service via phone and chat to district associates.
- Answering phone calls emails in a timely manner.
- Keep inventory of appliance order as well as office supplies.
- Organize and keep record of current and previous years BOLs from multiple vendors.
- Assist manager with organizing meetings and staff events for the warehouse and extended district teams.
Store Specialist
The Home Depot
Visalia, USA
09.2014 - 12.2020
- Assisted customers with product selection, providing tailored shopping advice for optimal choices.
- Managed loyalty programs, enrolling new members and outlining benefits to boost retention.
- Maintained store cleanliness by sweeping floors and sanitizing surfaces regularly.
- Operated cash registers, processing transactions, sales, returns, and exchanges efficiently.
- Prepared detailed cost estimates for proposed projects, factoring in labor and material costs.
Education
Child Development Certification -
Reedley College
Reedley, CA05.2017
High School Diploma -
Dinuba High School
Dinuba, CA05-2013
Skills
- Data entry and record keeping
- Inventory management
- Customer service and communication
- Problem solving and multitasking
- Team collaboration
- Office software proficiency
- Social media management
- Reception duties
- Event planning
Leadership Experience
I am captain of the volunteer committee at the Home depot MDO. I am also part of the Voice of the associate committee as well as part of the Fun committee. I take the lead when difficult decisions need to be made and respect the decisions my superiors make with me when handling a live situation at the office.
Communication Skills
I have outstanding verbal and written communications skills.
Languages
Spanish
Native/ Bilingual
English
Professional
Affiliations
- Avid reader that loves a good thriller book.
Timeline
Office Assistant
The Home Depot
01.2021 - Current
Store Specialist
The Home Depot
09.2014 - 12.2020
Child Development Certification -
Reedley College
High School Diploma -
Dinuba High School
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