Andrea Franklin
Coral Springs,FL
Summary
Proven leader in clinical laboratory management, with a track record of enhancing efficiency and patient safety at Patient First Urgent Care Center. Skilled in quality assurance and effective communication, I spearheaded initiatives that significantly improved productivity and compliance. My expertise in process improvement and team mentoring has consistently elevated laboratory standards and performance. I am a skilled laboratory professional in all facets of medical laboratory testing. Familiar with TJC, OSHA and FDA guidelines. Quality-driven team player with an accuracy-focused and efficient approach, offering twenty-plus years of industry expertise.
Overview
9
9
years of professional experience
Work History
Medical Laboratory Supervisor
Patient First Urgent Care Center
04.2018 - 06.2022
- Enhanced laboratory efficiency by implementing new testing procedures and protocols.
- Ensured compliance with all regulatory requirements, maintaining proper documentation and recordkeeping practices.
- Improved patient safety by maintaining strict quality control measures on all laboratory equipment and processes.
- Facilitated strong communication between lab staff, physicians, nurses, and other healthcare professionals to ensure seamless collaboration on patient care.
- Identified areas for improvement in laboratory operations, implementing changes that led to increased productivity and cost savings.
- Reviewed daily workload distribution among lab personnel to balance responsibilities evenly across the team while meeting deadlines.
- Conducted regular performance evaluations for staff members, providing constructive feedback to support professional growth opportunities.
- Oversaw inventory management processes, ensuring adequate supplies were always available while minimizing waste and costs.
- Addressed issues related to employee relations promptly and effectively, fostering a positive work environment conducive to teamwork and high-quality output.
- Developed comprehensive training programs for new hires and ongoing education for existing staff members.
- Established rigorous safety protocols within the lab, reducing workplace accidents and ensuring compliance with OSHA standards.
- Reduced error rates with thorough review of test results and attention to detail in analysis.
- Participated in laboratory audits and assessments to maintain compliance and improve results.
- Identified and traced quality control issues impacting laboratory results.
- Improved laboratory consistency and regulatory compliance by creating, reviewing, and revising laboratory policies and procedures.
Medical Laboratory Manager
United States Air Force, Joint Base Andrews
02.2013 - 03.2018
- Served as the Non-Commissioned Officer in Charge of the lab for over 5 years. Supervised 20 personnel in providing accurate results to over 382 providers.
- Assisted in scheduling and performing internal audits to maintain manufacturer contract obligations and federal accreditation standards.
- Recognized deviations from procedures, evaluated findings and resolved problems related to equipment, specimen handling, technical training, or interfering substances.
- Spearheaded look-back notifications for blood product management and ensured compliance with the American Association of Blood Banking and the Food and Drug Administration.
- Efficiently completed calibration and validation procedures on several laboratory instruments and analyzers, maintaining accurate and precise lab results with minimal interruption to daily operations.
- Coordinated with other department supervisors to develop and implement organization-wide initiatives aimed at improving overall patient care quality.
- Addressed issues related to patient relations promptly and effectively, ensuring a high rate of customer satisfaction.
- Reduced error rates with thorough review of test results and attention to detail in data analysis.
- Ensured compliance with all regulatory requirements, maintaining proper documentation and recordkeeping practices.
- Maintained confidentiality of all patient information to conform to HIPAA, internal, and other regulatory standards.
Education
Associate of Science - Medical Laboratory Technology
Community College of The Air Force
Montgomery, ALBachelor of Science - Healthcare Administration
Everglades University
Boca Raton, FL05.2025
Skills
- Clinical Laboratory Management
- Quality Control/Assurance
- Time Management
- Training and mentoring
- Equipment testing and calibration
- Document Management
- Good Laboratory Practices (GLP)
- Critical/Analytical Thinking
- Process Improvement
- Customer Service
- Effective Communication
Timeline
Medical Laboratory Supervisor
Patient First Urgent Care Center
04.2018 - 06.2022
Medical Laboratory Manager
United States Air Force, Joint Base Andrews
02.2013 - 03.2018
Associate of Science - Medical Laboratory Technology
Community College of The Air Force
Bachelor of Science - Healthcare Administration
Everglades University