Andrea Frutos
Princeton
Summary
Dynamic bilingual customer service professional with over four years of diverse experience in food service, retail, youth development, and healthcare support programs. Expertise in engaging with varied audiences, effectively resolving conflicts, and fostering positive interactions that enhance customer satisfaction and community well-being. Proven track record of leadership and adaptability in fast-paced environments, complemented by exceptional communication skills that drive team collaboration and operational success. Committed to delivering outstanding service and creating meaningful connections within the community.
Overview
8
8
years of professional experience
Work History
Server / Part-Time Manager
Sunview Café
05.2023 - Current
- Deliver attentive and personalized service in a busy restaurant setting.
- Manage multiple tables and orders efficiently while maintaining accuracy.
- Address customer concerns promptly to ensure satisfaction and loyalty.
- Assist in training and mentoring new servers on service standards.
- Support management with scheduling, opening/closing duties, and overseeing shift operations.
Youth Development Staff
Boys & Girls Club
08.2022 - 05.2023
- Supervised and engaged groups of children in after-school programs.
- Organized activities promoting teamwork, leadership, and academic success.
- Built meaningful connections with youth while maintaining a safe, supportive environment.
Health Science Program Student
Plano Senior High School
08.2019 - 05.2022
- Trained in medical procedures to assist patients effectively and efficiently.
- Developed teamwork skills by coordinating group tasks in clinical simulations.
- Managed multiple patients in mock settings, practicing calm problem-solving under pressure.
Digital Personal Shopper Associate
Walmart, Inc.
08.2019 - 10.2020
- Assisted customers with online orders, product inquiries, and pickups.
- Provided product knowledge and recommendations to enhance customer experience.
- Collaborated with team members to meet productivity goals and service standards.
Front Desk Receptionist
Claudias Haircuts
04.2017 - 08.2019
- Managed multi-line phone system to direct calls and provide information to visitors.
- Coordinated scheduling for appointments.
- Developed and maintained filing systems for documents and records management.
Education
High School -
Plano Senior High School
Plano, TX05.2022
Associate of Arts - Business
Collin County Community College
Plano, TX05-2025
Skills
- Customer Service & Client Relations
- Conflict Resolution & Problem Solving
- Leadership & Mentorship
- Cash Handling & POS Systems
- Time Management & Multitasking
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Memory retention
- Customer service
- Sales techniques
Languages
English & Spanish
Timeline
Server / Part-Time Manager
Sunview Café
05.2023 - Current
Youth Development Staff
Boys & Girls Club
08.2022 - 05.2023
Health Science Program Student
Plano Senior High School
08.2019 - 05.2022
Digital Personal Shopper Associate
Walmart, Inc.
08.2019 - 10.2020
Front Desk Receptionist
Claudias Haircuts
04.2017 - 08.2019
High School -
Plano Senior High School
Associate of Arts - Business
Collin County Community College
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