Andrea Gagne
Pioneer,TN
Summary
Motivated customer service and sales professional seeking increasing responsibility in retail environment. Remarkable leading new employees and maximize team performance. Skilled Head Cashier specializing in sales, service, and team leadership.
Overview
14
14
years of professional experience
Work History
Customer Service Cashier
Lowes Home Improvment
Lafollette, TN
02.2020 - 11.2021
- Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.
- Greeted customers and provided friendly customer service.
- Followed established loss prevention procedures when dealing with suspicious customers or activities.
- Ensured that all areas of the retail floor were properly stocked throughout each shift.
- Assisted co-workers with tasks as needed to ensure smooth operations of the store.
- Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
- Received payment by cash, check, credit cards, vouchers or automatic debits.
- Answered incoming phone calls from customers regarding product availability or store locations.
- Organized items purchased by customers according to their type or size for easy retrieval during checkout.
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
- Provided excellent customer service by helping customers locate items they were looking for.
- Informed customers about product pricing and answered questions regarding products and services available in the store.
- Balanced cash drawers at the end of each shift.
- Resolved customer complaints in a professional manner.
- Assisted customers with locating merchandise within the store.
- Maintained accurate records of transactions using the point-of-sale system.
- Provided information on company policies, warranties, guarantees, financing options and other related matters.
- Complied with all health and safety regulations while performing job duties.
- Verified that all coupons were valid prior to processing them into the system.
- Adhered to company policies concerning returns, exchanges, and refunds, including proper documentation completion.
- Processed credit card transactions accurately and efficiently.
- Operated cash registers to process payments for goods and services.
- Exchanged and returned items, noting details in company database and placed returned merchandise in bins for restocking.
- Greeted customers and responded to informational requests.
- Bagged, boxed or gift-wrapped sold merchandise per customer's request.
- Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
- Maintained cleanliness and presentation of stock room and production floor.
- Refilled and rotated items on shelves to maintain well-stocked inventory.
- Processed credit card, EBT and gift certificate payments in electronic computer systems.
- Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals.
- Recommended, selected, located, and obtained products to meet customer needs.
- Informed customers of in-store promotions or pricing specials.
- Built loyal clientele through friendly interactions and consistent appreciation.
- Addressed customer questions and concerns regarding products and services.
- Collected credit card and cash payments to complete transactions for customer orders.
- Welcomed customers, offering assistance to help find store items.
- Counted and balanced cashier drawers.
- Greeted customers promptly and responded to questions.
- Maintained work area and kept cash drawer organized.
- Processed customer payments quickly and returned exact change and receipts.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
- Built and maintained productive relationships with employees.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Answered customers' questions and provided information on store procedures or policies.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Adhered to social distancing protocols and wore mask or face shield.
- Answered phone calls to assist customers with questions and orders.
- Processed returned merchandise by strictly following store return and exchange procedures.
- Checked personal identifications during alcohol and tobacco sales.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Offered customers carry-out service at completion of transaction.
- Scanned items and checked pricing on cash register for accuracy.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
Swing Manager
McDonald's
Oneida, Tn
05.2012 - 10.2017
- Implemented operational procedures to ensure compliance with company policies and safety regulations.
- Recruited new employees by conducting interviews, assessing skillsets and making hiring decisions.
- Managed and trained a team of 15+ employees in daily operations and customer service.
- Provided guidance on merchandising techniques that would maximize profits within the store.
- Resolved customer complaints in a professional manner while upholding company standards.
- Developed promotional campaigns to increase sales revenue and brand awareness.
- Developed training materials for new hires on store policies and procedures as well as product knowledge.
- Inspected all areas of the store regularly to ensure they were clean and properly stocked.
- Assisted customers in selecting products that best met their needs while upselling additional items.
- Monitored inventory levels to ensure adequate stock for customers' needs.
- Identified opportunities for improvement within the store's operations, sales strategies, and customer service initiatives.
- Enforced loss prevention measures throughout the store; performed investigations into suspicious activity.
- Reviewed payroll information prior to submitting it for processing; ensured accuracy of hours worked.
- Monitored cash registers throughout shifts; reconciled tills at end of each shift according to company policy.
- Prepared and led food service training programs to teach staff various tasks.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Reduced food waste by overseeing and planning ingredients, anticipated customers, and popularity of items.
- Trained workers to close skill gaps and improve overall productivity.
- Tracked activities to proactively spot opportunities to improve operations and workflow.
- Owned process of setting up, breaking down, and resetting operations.
- Maintained control of shift operations.
- Supervised teams' work to maintain consistent quality and performance levels.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Resolved problems or concerns to satisfaction of involved parties.
- Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
- Inspected dining and serving areas for cleanliness and proper setup.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Supervised activities of dining room staff to maintain service levels and support guest needs.
- Delegated work to staff, setting priorities and goals.
- Coached staff on strategies to enhance performance and improve customer relations.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Assisted staff by serving food and beverages or bussing tables.
- Distributed food to service staff for prompt delivery to customers.
- Trained new employees to perform duties.
- Explained goals and expectations required of trainees.
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Oversaw food preparation, production and presentation according to quality standards.
Deli Associate
Walmart
Oneida, TN
06.2011 - 05.2012
- Adhered to company policies and procedures related to food handling processes.
- Organized storage areas to maximize efficiency while keeping products safe from contamination.
- Weighed portions accurately using scales for bulk items such as cheese or cold cuts.
- Operated slicers, scales, wrappers, grinders, and other equipment to prepare food items for sale.
- Maintained cleanliness of deli area, including tables and counters.
- Performed daily opening and closing duties such as cleaning up spills, sanitizing surfaces.
- Greeted customers, provided excellent customer service, and answered questions regarding deli products.
- Restocked condiments such as pickles, olives, peppers, onions, as necessary throughout the day.
- Followed all safety regulations when handling knives or operating machinery such as slicers or grinders.
- Stocked shelves with a variety of deli meats and cheeses in accordance with company guidelines.
- Ensured that all food items were stored at appropriate temperatures according to health code standards.
- Resolved customer complaints promptly in a courteous manner in order to ensure customer satisfaction.
- Maintained high level of professionalism while interacting with customers and coworkers alike.
- Checked expiration dates on packaged goods before placing them on display.
- Cleaned work areas regularly to maintain hygiene standards established by the company.
- Provided accurate information about product ingredients upon request.
- Received new inventory and rotated stock by dates to keep items fresh and usable.
- Completed orders by slicing, weighing, packaging and pricing meats and cheeses.
- Documented and entered special orders for event catering and party trays.
- Sanitized and kept work areas tidy by cleaning surfaces, equipment, and floors, removing trash and maintaining machinery.
- Communicated effectively with deli counter customers to answer questions and make recommendations.
- Stored perishable food items in freezer or refrigerator to protect from spoilage.
- Organized ingredients and restocked supplies to prepare for busy periods.
- Gave exceptional customer service to guests during peak business periods, resulting in increased sales and boost in revenues.
- Stayed calm and professional in situations and resolved conflicts to customer satisfaction.
- Received deliveries from vendors and ensured accuracy of order against invoice.
Manager
Adf Companies
Oneida, TN
07.2007 - 07.2011
- Ensured compliance with industry regulations and company policies.
- Coached, mentored and trained team members in order to improve their job performance.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Ensured compliance with regulatory requirements and industry standards.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Conducted performance reviews for team members.
- Established processes to ensure efficient workflow throughout the organization.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Provided leadership during times of organizational change or crisis situations.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Enhanced customer satisfaction through the development of a customer service excellence program.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Directed recruitment, hiring, and training of new staff members.
- Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Managed inventory levels to meet demand without overstocking, reducing waste.
- Managed risk by developing and implementing effective risk management strategies.
- Led a team of XX employees, ensuring high productivity and excellent customer service.
- Trained employees on additional job positions to maintain coverage of roles.
Education
Some College (No Degree) - Criminal Justice
Roane State Community College
Harriman, TNSome College (No Degree) - Special Education And Elementary Education
Western Governors University
Salt Lake City, UTTimeline
Customer Service Cashier
Lowes Home Improvment
02.2020 - 11.2021
Swing Manager
McDonald's
05.2012 - 10.2017
Deli Associate
Walmart
06.2011 - 05.2012
Manager
Adf Companies
07.2007 - 07.2011
Some College (No Degree) - Criminal Justice
Roane State Community College
Some College (No Degree) - Special Education And Elementary Education
Western Governors University