ANDREA GAINER
The Bronx,NY
Summary
CUSTOMER SERVICE & ADMINISTRATIVE SPECIALIST Highly motivated individual with extensive administrative and customer service experience, particularly within retail and corporate environments. Demonstrated leadership and management abilities as well as strong verbal and written communication skills. Highly creative, detail-oriented and results-driven, with an eye for color, style, and design. Track record of success within fast-paced, high energy environments. Technical proficiency with social media platforms as well as software and applications including Microsoft Office.
Overview
23
23
years of professional experience
Work History
Office Manager
Grand Central Physical Medicine And Rehabilitation
New York, NY
04.2020 - Current
- Coordinated meetings, conferences, travel arrangements and department activities.
- Maintained filing system for records, correspondence and other documents.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Provided administrative support to management team including preparing reports and presentations.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Organized company events including holiday parties, team building activities .
- Provided training to new hires on office policies and procedures.
- Managed office inventory and placed new supply orders.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Reviewed files and records to obtain information and respond to requests.
- Managed, scheduled and coordinated office functions and activities for employees.
- Handled scheduling and managed timely and effective allocation of resources and calendars.
- Used judgment and initiative in handling confidential matters and requests.
- Resolved customer inquiries and complaints requiring management-level escalation.
Package Handler
Amazon
Jamaica, NY
02.2016 - 04.2019
- Organized packages according to type, size, destination, and other specifications.
- Stacked boxes onto pallets in an efficient manner.
- Followed safety procedures when operating heavy machinery such as forklifts and pallet jacks.
- Transported parcels between loading docks, delivery vehicles, and post office facilities.
- Monitored package deliveries to ensure timely arrivals at destinations.
- Responded promptly to customer inquiries about shipment status updates.
- Maintained a clean work environment by removing debris from the loading dock area.
- Assisted in training new employees on package handling processes.
- Assisted in loading delivery trucks with prepared packages.
Lead Customer Service Representative (CSR)
DAVID'S BRIDAL
Yonkers, NY
06.2013 - 04.2015
- Greet brides, bridesmaids, and family members upon entering the store, finding out the reason for their visit so that I can appropriately pair them up with a stylist/consultant
- General Office Duties
- Process cash, credit and check payments
- Open and close registers, as well as completing deposit forms and bags
- Apply a warm, professional demeanor to build rapport and trusting relationships with customers
- Maintain patience and composure to handle and resolve customer complaints and concerns with calm and grace
- Prepare for upcoming appointments by printing and reviewing customer's profile and favorites
- Follow up and communicate with clients according to David's Bridal's relationship management standards
- Support management with store operations by participating in inventory counts, merchandising the sales floor, and completing markdowns
- Open and close store as scheduled, and also maintain housekeeping and organization standards to meet customer values and expectations.
- Assisted in resolving escalated customer complaints.
- Provided guidance and support to customer service representatives.
- Monitored team performance and provided feedback for improvement.
- Answered customers' questions and addressed complaints in-person or by phone to immediately rectify issues.
Tax Preparer
RBM TAX SERVICES
Bronx, NY
12.2009 - 03.2013
- Responsible for income tax preparation for individuals and small business
- Identifies potential tax credits and liabilities and ensures accurate and completed returns are filed in a timely manner
- Completes tax forms in accordance with policies and in compliance with current legislation and regulations
- Accurately prepared and processed individual and small business Federal and State tax returns
- Performed general office duties including answering phones and xeroxing
- Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information and address customer complaints and complaints.
Customer Service Representative
CABLEVISION
Bronx, NY
02.2006 - 05.2008
- Responsible for assuring customer satisfaction and resolving any issue consumers may have
- Communicating effectively with customers, employees, and managers as deemed necessary
- Provides professional, courteous, and responsive service to all cable-vision customers
- Types 65wpm
- High-Level Sales Proficiency
- Office Administration & Logistics
- Strong Analytical Skills
- Detail Oriented & Organized
- Strong Problem Solving Skills
- Microsoft Office
- Customer Satisfaction
- Relationship Management
- Resolved billing inquires, disputes, payments, change of service request, and general technical inquiries through troubleshooting support.
Administrative Assistant
WACTHEL & MASYR LLP
New York, NY
01.2001 - 05.2005
- Responsible for assisting in exciting the activities of the office
- Ensuring Council was always prepared for court and client meetings
- Primary phone coverage (first to answer all incoming calls)
- Scheduling client meetings
- Prepare and mail all US, UPS, Fed EX packages
- Handled all company correspondences and invoices
- Entered and maintained client records in an organized manner
- Prepared case folders for court, ensuring that Council was properly prepared/equipped for cases.
Education
Associates in Applied Science - Criminal Justice
Monroe College
01.2008
Tax Preparer Certificate -
Jackson Hewitt Tax Services
01.2000
Skills
- PROFESSIONAL EXPERIENCE
- Office Management
- Team Supervision
- Administrative Support
- Data Entry
- Customer Service
- Clerical Support
- Scheduling Coordination
- Scheduling
- Mail Handling
References Available
True
References
References available upon request.
Timeline
Office Manager
Grand Central Physical Medicine And Rehabilitation
04.2020 - Current
Package Handler
Amazon
02.2016 - 04.2019
Lead Customer Service Representative (CSR)
DAVID'S BRIDAL
06.2013 - 04.2015
Tax Preparer
RBM TAX SERVICES
12.2009 - 03.2013
Customer Service Representative
CABLEVISION
02.2006 - 05.2008
Administrative Assistant
WACTHEL & MASYR LLP
01.2001 - 05.2005
Associates in Applied Science - Criminal Justice
Monroe College
Tax Preparer Certificate -
Jackson Hewitt Tax Services