Andrea Gaitan
Key West
Summary
Dynamic healthcare professional with extensive experience at Lower Keys Medical Center, excelling in patient registration and compassionate care. Proven ability to streamline processes, enhancing patient satisfaction and reducing wait times. Skilled in electronic health records and effective communication, fostering collaboration within medical teams to ensure optimal patient outcomes.
Overview
7
7
years of professional experience
Work History
ER Registrar
Lower Keys Medical Center
01.2023 - Current
- Used electronic systems to enter provider orders and retrieve test results.
- Streamlined emergency room admissions process, resulting in reduced patient wait times.
- Facilitated patient prescriptions, new prescriptions, refills and pre-authorizations.
- Enhanced patient care by efficiently managing medical records and maintaining accurate documentation.
- Facilitated the training of new ER registrars, promoting best practices and adherence to hospital policies.
- Improved patient satisfaction by effectively addressing concerns and providing compassionate support.
- Contributed to a decrease in patient complaints by implementing effective communication strategies among ER team members.
- Served as a liaison between patients, families, and medical staff, fostering clear communication during critical moments.
- Coordinated with insurance companies to verify coverage and facilitate billing processes, reducing financial stress for patients.
- Reduced registration errors through diligent attention to detail when gathering patient information, leading to improved data accuracy.
- Collaborated with medical staff to ensure timely treatment for critically ill patients.
- Developed professional relationships with interdisciplinary teams to optimize coordination of care for patients requiring specialized services or transfers to other facilities.
- Promoted positive work environment through active engagement in team-building activities.
- Managed high-stress situations by maintaining a calm demeanor and ensuring proper procedures were followed.
- Maintained strict confidentiality of personal health information according to HIPAA regulations, safeguarding patient privacy rights.
- Utilized audits and controls to accurately manage cash.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Performed various administrative tasks by filing, copying and faxing documents.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Registered and verified patient records before triage with most up-to-date information.
Animal Care Technician
Keys Animal Care Center
01.2022 - 05.2022
- Maintained clean and safe living environments for animals by conducting regular inspections and cleaning enclosures thoroughly.
- Enhanced facility operations by maintaining accurate records of animal health, treatments, and daily activities.
- Administered medications to animals in treatment and documented changes in condition.
- Ensured proper nutrition for various species by preparing specialized diets and feeding schedules.
- Monitored animal behavior to detect any signs of distress, illness, or injury, taking appropriate action when necessary.
- Restrained animals safely during exams and procedures.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Increased efficiency within the facility by routinely updating standard operating procedures based on industry best practices.
- Promoted a positive work environment among team members through open communication channels and consistent feedback sessions.
- Collected, prepared and labeled samples for laboratory testing, culture, and microscopic examination.
- Improved animal health by administering medications, vaccines, and performing routine medical procedures.
- Educated caregivers and pet owners on animal care, nutrition, and disease management.
- Fostered clean and safe environment, performing regular cleaning and maintenance of animal enclosures.
Shift Supervisor
Starbucks
06.2018 - 03.2022
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Enforced company policies and regulations with employees.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
- Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
Teller
First State Bank
03.2021 - 11.2021
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
- Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
- Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.
Education
Associate Degree In Nursing - Nursing
College of The Florida Keys
Key WestSkills
- IV insertion
- Rapid decision making
- Medical team collaboration
- Teaching
- Compassionate patient care
- Healthcare ethics
- Attention to detail
- Multitasking
- Problem-solving abilities
- HIPAA compliance
- Active listening
- Effective communication
- Adaptability and flexibility
- Verbal and written communication
- Organization and time management
- Electronic health records
- Patient registration
- Team building
- Goal setting
- Basic life support for health care providers (BLS)
Languages
Spanish
Native or Bilingual
Timeline
ER Registrar
Lower Keys Medical Center
01.2023 - Current
Animal Care Technician
Keys Animal Care Center
01.2022 - 05.2022
Teller
First State Bank
03.2021 - 11.2021
Shift Supervisor
Starbucks
06.2018 - 03.2022
Associate Degree In Nursing - Nursing
College of The Florida Keys
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