Andrea Galicia
Fleming Island,FL
Summary
Dynamic and results-oriented professional with a proven track record at La Nopalera, where I honed my skills in guest relations management and order management. Skilled in building strong relationships and efficiently solving problems, I consistently improved service delivery, showcasing my ability to prioritize tasks and maintain a professional demeanor in fast-paced environments. Focused student with knowledge of food sanitation and safety, customer satisfaction, and telephone etiquette. Aiming to leverage my abilities to successfully fill the vacancy on your team. Frequently praised as diligent by my peers, I can be relied upon to help your team achieve its goals. Highly organized and detail-oriented worker, with a drive to exceed expectations. Ability to analyze data, develop strategies, and provide solutions to complex problems. Seeking to leverage skills and knowledge to contribute to team success.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Professional with proven expertise in relationship management within business loan sector. Skilled in delivering strategic financial solutions, fostering client trust, and driving business growth. Strong focus on collaboration, adaptability, and achieving results through effective teamwork and communication. Recognized for analytical thinking, problem-solving, and maintaining high standards in service delivery.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Relationship Manager, Business Loan Group
Select Portfolio Servicing
05.2024 - Current
- Strengthened client relationships by providing exceptional service and tailored financial solutions.
- Supervised loan personnel and motivated to maintain customer service and performance standards.
- Established plans and payoffs for customers' loans, prioritizing control of overall costs.
- Assisted clients with improving financial health by counseling on issues such as excessive spending and borrowing.
- Assessed loan portfolios for compliance with underwriting policies.
- Explained very technical financial information to applicants in easy to understand language.
- Developed and maintained relationships with customers, lenders and other third parties.
- Enhanced customer satisfaction by promptly addressing concerns and providing expert guidance on loan products and services.
Server-Bartender
La Nopalera
08.2023 - 05.2024
- Provided excellent customer service by anticipating needs and responding promptly to requests
- Greeted and accommodated guests, building positive experience from first interaction
- Demonstrated ability to interact with customers in a friendly and professional manner
- Memorized menu to help diners make informed meal choices
- Assisted with training new wait staff members to ensure proper procedures were followed at all times
- Checked on guests to verify satisfaction with each course
- Answered telephones to take reservations or to-go orders
- Listened to customer concerns and complaints and quickly rectified issues
- Memorized frequent customer preferences to build relationships and loyalty
- Prioritized multiple tasks in dynamic environment and stayed calm and composed
- Used good communication skills to reduce guest dissatisfaction
- Processed payments and completed register transactions accurately
- Used focus and memorization skills to keep track of tables and remember orders
- Resolved customer complaints and inquiries in a timely manner
- Analyzed system logs to detect potential issues proactively before they become serious problems
- Supported needs of [10]- person wait staff who attended to specific needs of countless customers daily for mexican restaurant with social relevancy and intentionality.
Personal Babysitter
Independent
11.2021 - 07.2023
- Developed strong communication skills while interacting with parents and responding to their requests
- Maintained a positive attitude and outlook while dealing with difficult tasks or behaviors from the children
- Remained alert throughout work hours in order ensure that all necessary precautions were taken
- Possessed sound judgment skills when making decisions related to the safety of the children under my care
- Proficient in creating a safe environment for children by monitoring them closely
- Responded to emergency situations and notified parents regarding accidents and child safety
- Performed cleaning and housework tasks to keep living space organized and sanitary
- Modeled appropriate social behaviors and encouraged concern for others, helping develop interpersonal relationships and communication skills
- Performed housekeeping and cleaning duties related to children's care
- Taught and promoted age-appropriate activities to encourage intellectual development of children
- Kept records of play, meal schedules, and bill payment
- Developed and implemented discipline programs to promote desirable child behavior
- Assigned appropriate chores and praise targeted behaviors to encourage development of confidence and responsibility
Nurse Assistant
La Cruz Roja
09.2020 - 01.2021
- Prepared rooms for incoming patients; gathered supplies needed for treatments or tests
- Completed daily documentation and charts regarding patient care and input reports into practice databases
- Maintained a clean work environment by adhering to infection control protocol standards
- Ensured that equipment was properly maintained per hospital standards
- Helped with room turnover and preparation for the next patient
- Answered call lights promptly; responded appropriately to requests from patients or family members
- Supplied, collected and emptied bedpans
- Answered patient call signals, signal lights or bells to determine patient needs
Technical Manager
A8 Columnas
04.2019 - 06.2020
- Provided technical guidance to junior staff members through mentoring sessions and coaching workshops
- Trained employees in the use of new tools and systems to improve operational efficiency
- Resolved conflicts between stakeholders by providing timely communication updates on progress towards resolution
- Managed the implementation of new technologies to ensure successful product launches
- Provided support in disseminating complex technical information on specific applications
- Supported client training services in custom development technologies
Education
Master of Business Management - Business Management
Urbe University
Miami, FL05.2027
High School Diploma -
Fleming Island High School
Jacksonville, FL05.2023
Skills
- Daily specials memorization
- Order Management
- Supply Restocking
- Guest Engagement
- Service prioritization
- Ordering Procedures
- Performance Improvement
- Bill computation
- Sales Techniques
- Suggestive Selling
- Guest Relations Management
- Sales expertise
- Professional Appearance
- Conflict Resolution
- Positive Attitude
- Organizational Skills
- Stress Management
- Computer Literacy
- Time Management
- Problem-Solving
- Warm and Friendly
- Relationship Building
- Professional Demeanor
- Task Prioritization
- Customer service
- Problem-solving
- Client counseling
- Application review
- Problem-solving aptitude
- Relationship management
- Basic mathematics
- Complex Problem-solving
- Time management abilities
- Continuous improvement
- Appraisal review
- Document analysis
- Document review
- Loan file maintenance
- Creditworthiness determination
- Analytical thinking
- Interpersonal skills
- Data entry
- Oral and written comprehension
- Analytical and critical thinking
- Team building
- Microsoft office
- Active listening and learning
- Customer relations
- Loan servicing
- Client relationship building
- Decision-making
- Organizational skills
- Team collaboration
- Active listening
- Customer service-focused
- Excellent communication
- Leadership skills
LANGUAGES
Spanish: Native
English: Fluent, self taught
Certification
- certificate of completion select portfolio servicing october 23, 2024
- mortgage certificate level 1: associates
Timeline
Relationship Manager, Business Loan Group
Select Portfolio Servicing
05.2024 - Current
Server-Bartender
La Nopalera
08.2023 - 05.2024
Personal Babysitter
Independent
11.2021 - 07.2023
Nurse Assistant
La Cruz Roja
09.2020 - 01.2021
Technical Manager
A8 Columnas
04.2019 - 06.2020
- certificate of completion select portfolio servicing october 23, 2024
- mortgage certificate level 1: associates
Master of Business Management - Business Management
Urbe University
High School Diploma -
Fleming Island High School
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