ANDREA GALLEGOS
San Antonio,TX
Summary
Skilled in delivering high-quality customer service, with solid experience in retail and hospitality sectors. Strengths include active listening, problem-solving skills, and the ability to handle multiple tasks simultaneously. Previous roles have been marked by consistently improving customer satisfaction scores and fostering positive relationships with customers.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Office Secretary
Registro civil 01
Allende , Coahuila
03.2020 - 03.2022
- Answered telephones promptly and directed calls to appropriate personnel.
- Coordinated communications, taking calls, responding to emails and interfacing with clients.
- Operated office equipment such as photocopiers, scanners, and fax machines.
- Directed clients and guests to the correct departments, rooms, and staff members.
- Ensured that all customer service requests are handled in a timely manner.
- Welcomed customers, offering assistance to help find the customers.
- Issued receipts, refunds, credits or change due to customers.
- Greeted customers promptly and responded to questions.
Education
High School Diploma -
Instituto Cumbres
Mexico 07-2024
Some College (No Degree) -
The University of Texas At San Antonio
San Antonio, TXSkills
- Good use of social networks
- Good command of Adobe Photoshop
- File organization
- Document scanning
- Teamwork
- Adaptability and handling of multiple tasks
- Verbal communication
- Product restocking
- Returns processing
- Customer assistance
- Cash register operation
- Patience and empathy
- Hospitality and accommodation
- Refunds and exchanges
- Ordering and stocking
- Customer service excellence
Hobbies and Interests
- Horse riding
- Watch tv-shows
- Read
- Exercise
Coursework
First aid course by the red cross and corresponding primer
Personal Information
Age: 18
Certification
- Photoshop certification
Languages
English
Professional
Spanish
Native/ Bilingual
French
Elementary
Timeline
Office Secretary
Registro civil 01
03.2020 - 03.2022
High School Diploma -
Instituto Cumbres
Some College (No Degree) -
The University of Texas At San Antonio
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