Andrea Galvan
Houston,TX
Summary
Adept at fostering positive environments and enhancing client wellness, I leveraged compassionate caregiving and critical thinking at the Association For Individual Development to significantly improve client outcomes. Skilled in documentation and client support, my proactive approach and supportive personality consistently drove progress, achieving notable client satisfaction and efficiency improvements.
Overview
4
4
years of professional experience
Work History
Direct Support Professional
Association For Individual Development
12.2023 - 05.2024
- Administered medication as directed by physician.
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Monitored progress and documented patient health status changes to keep care team updated.
- Updated patient files with current vitals, behaviors, and other data relevant to treatment planning.
- Recorded status and duties completed in logbooks for management.
- Handled incoming mail, bills and invoices and completed appropriate actions.
Receptionist
River Crossing Of St Charles
07.2020 - 10.2020
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Answered central telephone system and directed calls accordingly.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
Barista
Dunkin' Donuts
11.2020 - 12.2023
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Consistently met or exceeded daily sales targets, driving revenue growth for the cafe.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
Amazon Packer
Amazon
Houston , Texas
05.2023 - 12.2023
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Skills
- First aid and safety
- Behavior redirection
- Client Support
- Compassionate Caregiving
- Decision-making support
- Fast Learner
- Critical Thinking
- Documentation and Recordkeeping
- Attentive to People
- Decision-Making
- Clear Communication
- Supportive Personality
Languages
Spanish
Native or Bilingual
Timeline
Direct Support Professional
Association For Individual Development
12.2023 - 05.2024
Amazon Packer
Amazon
05.2023 - 12.2023
Barista
Dunkin' Donuts
11.2020 - 12.2023
Receptionist
River Crossing Of St Charles
07.2020 - 10.2020