Summary
Overview
Work History
Education
Skills
Timeline
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Andrea Galvez

Fort Worth,TX

Summary

Experienced Amazon associate with 8 years of delivering exceptional service and ensuring customer satisfaction. Skilled in oral and written communication, active listening, and analytical problem-solving. Dedicated to enhancing warehouse operations efficiency and addressing challenges with tactful solutions. Passionate about continuous improvement and optimizing processes for greater success.

Overview

10
10
years of professional experience

Work History

Ambassador

Amazon
02.2024 - Current
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Provided one-on-one mentoring to help individuals reach their full potential within the FC.
  • Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
  • Provided ongoing support for employees by answering questions, addressing concerns, and offering guidance on best practices in workplace safety.

Inbound Support Services

Amazon
01.2020 - Current
  • Successfully solved complex customer service issues in a timely fashion while maintaining high volumes of inquiries and tickets.
  • Employed various tools and applications to find solutions to difficult or complex issues that were developed for corporate use.
  • Developed solutions to decrease expenses in areas of operations by implementing charity donations to local police departments, fire departments, and family services, as well as helping with the resale of damaged goods.
  • Investigated and documented possible thefts and fraudulent inventory to track incoming deliveries and on-site occurrences.
  • Developed effective training plans based on department needs and objectives.

Problem Solver

Amazon
01.2016 - Current
  • Researched and extracted data to complete tasks efficiently while maintaining productivity and quality based on company guidelines.
  • Leveraged technology to troubleshoot and eliminate issues efficiently.
  • Conducted regular safety inspections and audits to identify potential hazards and prevent accidents and injuries.
  • Performed periodic 5s audits to ensure adherence to 5s standards and developed corrective action plans when needed.
  • Resolved 100 daily issues related to inventory discrepancies ensuring timely processing and customer satisfaction.
  • Collaborated with other departments to identify root causes and implement corrective action leading to reduction of reoccurring issues.

Amazon Warehouse Associate

Amazon
01.2016 - Current
  • Worked safely around moving machinery.
  • Consistently met or exceeded productivity targets while maintaining high standards for quality and safety.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Displayed adaptability by taking on various roles within the warehouse as needed, including receiving, shipping, or inventory control duties.
  • Operated various types of equipment such as forklifts, pallet jacks, or hand trucks safely while moving products throughout the facility.
  • Assisted in receiving, stocking and distribution of merchandise.

Education

High School Diploma -

Byron Nelson High School
Trophy Club, TX
06.2014

Skills

  • Bilingual
  • Adaptability and flexibility
  • Customer Satisfaction
  • Creative problem solver
  • Written and oral communication skills
  • Teamwork and collaboration
  • Attention to detail
  • Microsoft office

Timeline

Ambassador

Amazon
02.2024 - Current

Inbound Support Services

Amazon
01.2020 - Current

Problem Solver

Amazon
01.2016 - Current

Amazon Warehouse Associate

Amazon
01.2016 - Current

High School Diploma -

Byron Nelson High School

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Andrea Galvez