Summary
Overview
Work History
Education
Skills
Spanish
Languages
Timeline
Generic

Andrea Gama

SAN DIEGO,CA

Summary

Determined Small Business Owner with success boosting productivity and streamlining procedures for organizations. Focused on smoothly overseeing financial, personnel and operational facets. Expertly balanced targets with resources and optimized long-term success.

Overview

9
9
years of professional experience

Work History

Small Business Co-Owner

GODDESS CVLT
SAN DIEGO, United States
01.2020 - Current
  • Promoted business via social media to generate leads and maximize brand identity.
  • Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities.
  • Devised processes to boost long-term business success and increase profit levels.
  • Fulfilled customer shipping needs by completing all purchase orders and customer invoices.
  • Oversaw business budget planning and administration, accounting functions, purchasing and bi-weekly payroll to handle financial needs.
  • Studied market to determine optimal pricing of goods and services and to capitalize on emerging opportunities.
  • Oversaw long-term planning, staff hiring and training, and procedure development as part of business operations.
  • Frequently studied market to keep abreast of new industry trends.
  • Outlined finances, goals and daily operations of company in detailed business plans.
  • Determined best courses of action for company based on regional market trends and demands.
  • Coached and mentored employees through effective recruitment, hiring and goal setting methods.
  • Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
  • Achieved financial savings through powerful cost reduction strategies.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Provided exceptional customer service to customers, increasing customer loyalty 45%.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Assisted in recruiting, hiring and training of team members.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Built loyal account base and long-term business relationships with wholesale accounts.
  • Maintained cleanliness and organization of warehouse workspace, working closely with employees to systemize tasks.
  • Trained new employees on proper protocols and customer service standards.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Interacted well with Whole Sellers and customers to build connections and nurture relationships.
  • Directed product flow and informed management of delays and challenges, as well as suggested resolutions.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Assisted with marketing strategy creation and advertising initiatives to better promote facility to public.
  • Demonstrated exceptional knowledge of process optimization in relation to profit and loss.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
  • Appraised inventory levels every week and ordered new merchandise to keep quantities well-stocked.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Developed and optimized organizational systems to boost efficiency and keep operations scalable and agile for changing demands.
  • Led business planning, developed market strategy and established direct procurement of products from Jewelry vendors.
  • Studied latest trends to add new merchandise to product lineup, improving sales revenues $136,000.
  • Upheld great standards of leadership for employees, consistently leading by example for best-in-class jewelry work.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.

Lead Budtender

Campo Greens
SAN DIEGO, CA
06.2015 - 07.2020
  • Answered questions about medicinal and recreational uses and effects and qualities of different strains.
  • Checked guests' photo identification for validity and age requirements.
  • Sold flowers, concentrates and edibles in fast-paced environment.
  • Restocked supplies and arranged displays.
  • Maintained strict inventory controls for regulatory compliance across dispensary operations.
  • Assisted medical use customers in identifying cannabis medicines and methods of medication that best fit individual needs.
  • Managed high volume of cash with 100% accuracy rate.
  • Weighed, prepared and packaged different types of products.
  • Read industry publications to maintain knowledge on current and future bud trends.
  • Packaged regulated products in appropriate exit containers.
  • Greeted customers, helped locate merchandise and suggested suitable options.
  • Answered customer questions about products and services, helped locate merchandise and promoted key items.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
  • Balanced and organized cash register by handling cash, counting change and storing coupons.
  • Informed customers of current store promotions to encourage additional sales purchases.
  • Displayed merchandise by arranging in appealing ways to boost sales.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Developed strong rapport with customers and created positive impression of business.
  • Managed efficient cash register operations.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
  • Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Prioritized helping customers over completing other routine tasks in store.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Supported loss prevention goals by monitoring shopper behavior.
  • Assisted customers with signing up for store loyalty programs and provided details about key benefits.
  • Processed accurate credit, debit, check and cash sales transactions for more than 200 customer orders per day.
  • Tracked down hard-to-find merchandise at diverse locations.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.
  • Wrapped, boxed and weighed bakery department products.

Store Clerk

BevMo! Beverages & More
SAN DIEGO, CA
02.2013 - 07.2014
  • Assisted customer by locating items, processing payments and carrying out heavy purchases.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
  • Performed inventory control, such as counting and stocking merchandise.
  • Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
  • Assisted customers by answering questions and fulfilling requests.
  • Answered questions about store policies and addressed customer concerns.
  • Helped customers complete purchases, locate items and join reward programs.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Regularly assessed sales floor stock levels to replenish with backstock merchandise before depletion.
  • Stayed current on stock management needs by diligently inspecting deliveries, replenishing shelves and updating storage to meet current demands.
  • Managed pricing issues, removal of damaged products and placing special orders for customers.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Resolved complaints by providing knowledgeable, quick service to meet any need and promote loyalty.

Education

High School Diploma -

San Diego High School
San Diego, CA
05.2007

Skills

  • Department Oversight
  • Customer Service Management
  • Administrative Management
  • Business Leadership
  • Team Leadership
  • Problem Anticipation and Resolution
  • Sales Promotion
  • Multitasking and Prioritization
  • POS Terminal Operations
  • Deadline Management
  • Money Handling
  • Customer Relations

Spanish

Fluent in Spanish

Languages

Spanish
Native or Bilingual

Timeline

Small Business Co-Owner

GODDESS CVLT
01.2020 - Current

Lead Budtender

Campo Greens
06.2015 - 07.2020

Store Clerk

BevMo! Beverages & More
02.2013 - 07.2014

High School Diploma -

San Diego High School

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Andrea Gama