Andrea Garcia
Hacienda Heights,CA
Summary
G Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Caregiver
Cambrain
08.2023 - Current
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Contributed to a positive atmosphere for patients by using effective communication and active listening skills.
- Prepared nutritious meals according to dietary restrictions, supporting clients'' overall health through balanced nutrition.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
Customer Service Representative
Peckham
11.2021 - 06.2022
- Provide superior customer service while following policies and procedures to respond and route calls, timely.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered over 150 calls per shift to meet fast-paced call center demands.
- Escalated complicated customer issues to supervisors and help desk workers.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Verify and record demographic data and escalate customer issues as appropriate while serving a courteous and professional manner.
- Performed various clerical duties by filing and faxing documents.
- Covered the front desk.
Education
High School Diploma -
Los Altos High School
Hacienda Heights, CA06.2020
Skills
- Efficient and Detail-Oriented
- Calm and Professional Under Pressure
- Understanding Customer Needs
- High-Volume Environments
- Good Listening Skills
- Policy and Procedure Adherence
- Good Judgment
- Proactive Self-Starter
- Answering Customer Questions
- Team-Oriented and Cooperative
- Excellent Attention to Detail
- Computer Proficiency
- Excellent communication skills
- Exceptional customer service soft skills
Languages
Spanish
Native or Bilingual
Certification
CPR Course
Basic First Aid Course
Timeline
Caregiver
Cambrain
08.2023 - Current
Customer Service Representative
Peckham
11.2021 - 06.2022
High School Diploma -
Los Altos High School
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