Andrea Garcia

Responsibilities:

• Independently managed front-of-house operations exceeding during 200+ cover nights, overseeing waitlists, seating flow, and guest ensuring positive guest experience during high-volume service
• Supervise and train team of 4-5 staff on POS systems, service protocols, and guest relations standards
• Maintaining the host stand neatly and restocking any supplies when needed
• Coordinate communication between guests, servers, and kitchen staff to maintain operational efficiency and service quality
• Proactively acquired bussing and food running capabilities during peak volume, ensuring seamless service delivery
• Address and resolve guest concerns related to wait times and seating with discretion and professionalism

Achievements:

• Promoted to Head Hostess for exceptional reliability, work ethic, and leadership
• Mastered complete brunch, lunch, and dinner menu's within a week of employment to provide accurate guest information
• Selected by General Manager for server advancement based on job performance; pending fulfillment of age requirement
• Entrusted to manage floor operations independently during high-stress periods due to demonstration on composure and judgment

• Supported classroom management by maintaining a positive and engaging learning environment.
• Facilitated communication between parents and staff regarding child development and progress.
• Engaged in ongoing professional development to enhance teaching strategies and classroom techniques.
• Received positive feedback from supervisors, reflecting a strong commitment to personal growth and development throughout the internship program.
• Delivered high-quality work consistently, demonstrating strong work ethic and dedication to the internship program.
• Demonstrated adaptability by quickly learning new concepts and techniques as required for different assignments within the program.
• Gained practical experience in various aspects of the field, applying academic knowledge to real-world situations.