ANDREA GARCIA
Summary
Professional with administrative expertise and strong focus on operational efficiency. Skilled in scheduling, document management, and customer service. Team-oriented, adaptable, and results-driven. Known for reliability, effective communication, and problem-solving abilities.
Overview
17
17
years of professional experience
Work History
Property Manager
URHome Property Manager
06.2024 - 12.2024
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Collected and maintained careful records of rental payments and payment dates.
- Followed up on delinquent tenants and coordinated collection procedures.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Small Business Owner
Self
03.2016 - 12.2023
- Monitored daily cash discrepancies, and maintained inventory making all purchases
- Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
- Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities.
- Recruited, hired, and trained all personnel
- Managed daily operations for a successful small business, ensuring efficient processes and quality services.
Call Center Representative
ACS Services
07.2007 - 03.2009
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Education
High School Diploma -
Clackamas High School
Clackamas, OR05.2002
Skills
- Professional Customer Care in fluent Spanish
- Payroll Administration and Timekeeping
- Vendor Relations
- Database Maintenance
- Customer service-focused
- Administrative support
- Vendor management
- Adaptable
Languages
Spanish
Native or Bilingual
Timeline
Property Manager
URHome Property Manager
06.2024 - 12.2024
Small Business Owner
Self
03.2016 - 12.2023
Call Center Representative
ACS Services
07.2007 - 03.2009
High School Diploma -
Clackamas High School
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