Andrea Gardner
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
11
11
years of professional experience
Work History
customer experience lead
Victoria's Secret & PINK by Victoria's Secret
11.2021 - 01.2024
- Promoted available products and services to customers during service, account management, and order calls
- Provided exceptional customer service to every customer by leveraging extensive product and service knowledge and creating warm, welcoming environments
- Improved operational efficiencies while managing customer requests, store inventory, transactions, new purchase orders, and pricing needs
- Responded to customer requests by providing excellent customer service and customized recommendations to meet their needs
- Kept track of cash drawers in multiple checkout stations and ensured that there was enough cash on hand
- Aided customers by carefully listening, identifying problems, and making recommendations based on my extensive product knowledge
- Supervise the sales floor, ensuring that customers have a positive experience and staying current on product information.
- Enhanced customer satisfaction by implementing new strategies to address concerns and resolve issues promptly.
- Streamlined customer service processes for increased efficiency and improved response times.
Receptionist
Vicky Schettini
02.2021 - 06.2021
- Provide information and literature about the residence in person and over the phone
- Make appointments and keep track of them on a calendar
- Answered the phone, completed paperwork, and processed cash, check, and credit card transactions
- Provided guests with appointment information updates and rescheduling.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
Warehouse Material Handler
Flex
11.2018 - 11.2020
- Inspected them for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free
- Improved packing procedures by keeping detailed records of the daily stock packing of over pounds and identifying areas for improvement
- Reduced packaging time by designing a streamlined organization system for items in the warehouse.
- Streamlined warehouse processes by implementing effective material handling techniques and procedures.
- Improved inventory management through accurate data entry and organization of materials in the warehouse.
- Maintained a clean and safe work environment by following safety protocols and conducting regular inspections.
- Collaborated with team members to optimize workflow, improving overall warehouse efficiency.
Merchandiser
Driveline
01.2017 - 11.2018
- Sorted the merchandise racks in the store by size, style, and color
- Set up and maintained effective high-traffic displays, which resulted in increased sales
- Helped gather and transport materials and equipment for assigned displays.
- Boosted sales by implementing effective merchandising strategies and visually appealing displays.
- Enhanced customer satisfaction by providing product knowledge and recommending suitable items based on individual needs.
- Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
Cashier
JOANN Fabric and Crafts
11.2012 - 12.2016
- Kept well-stocked cashier lanes and store shelves to promote strong sales
- Help customers by guiding them and answering their questions
- Am in charge of issuing receipts, refunds, change, and tickets
- Checked customer prices and processed sales by scanning barcodes
- Put things on shelves and organize them
- Packages are bagged, boxed, or wrapped by me
- Credit cards, checks, gift cards, and coupons were all processed by me
- By highlighting target merchandise with strategic promotional approaches, I was able to consistently meet upsell goals
- Label items with accurate prices and make sure that any price changes are handled quickly
- Wrapped and bagged items for customers to protect them from damage and make them easier to transport
- Keep checkout areas clean and orderly, as well as perform other cleaning tasks such as mopping floors and emptying trash cans
- Stayed up to date on sales by reviewing weekly sales circulars and keeping track of price changes
- Handled POS transactions such as checks, cash, credit card purchases, and refunds
- Supervised team of [10-15] staff members.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
Education
High School -
Kirby High School
Memphis, TN05.2012
Skills
- Customer Service
- Communication
- Active Listening
- Problem-solving
- Computer Skills
- Telephone Etiquette
- Lead Generation
- Customer Relationship Development
- Sales
- Key Holder
- Credit Card Processing
- Stocking and Replenishing
- Retail Store Support
- POS Systems
- Complaint Resolution
- Money Handling
- Training Development
- Data Entry
- Strategic Sales
- Retail Materials Management
- Staff Education and Training
- Change management
- Digital transformation
- Analytical skills
- Team management
- Process improvement
- Strategic thinking
- Data-driven decision-making
- Microsoft Office
- Remote Office Availability
- Work Prioritization
- Calm and Professional Under Pressure
Timeline
customer experience lead
Victoria's Secret & PINK by Victoria's Secret
11.2021 - 01.2024
Receptionist
Vicky Schettini
02.2021 - 06.2021
Warehouse Material Handler
Flex
11.2018 - 11.2020
Merchandiser
Driveline
01.2017 - 11.2018
Cashier
JOANN Fabric and Crafts
11.2012 - 12.2016
High School -
Kirby High School
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