Andrea Gardner-Bixler
Summary
Enthusiastic Consultant with a track record of success across a wide range of initiatives. Exceptional interpersonal, problem-solving, and analytical skills to provide advice and expertise to client organizations, improving business performance. Adept in supporting and enhancing service delivery transformation with a decisive leadership style and strategic approach to decision making.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Medicaid Program Manager
Staffing Solutions Organization
09.2023 - Current
- Consultant for NYS Department of Health.
- Analyze problematic areas to provide recommendations and solutions using various tools and resources.
- Implement process improvement to shape organizational culture, optimize procedures for higher efficiency and growth.
- Establish and maintain relationships with key stakeholders for growth opportunities and successful partnerships.
- Deliver outstanding service to clients to maintain and extend relationships for future business opportunities.
- Manage multiple deadlines across several businesses to meet dynamic needs of multiple clients.
Team Manager
Office Of New York State Comptroller
09.2020 - 09.2023
- Developed and implemented policy to support monitoring, tracking, and reporting of progress in efforts to effectively align resources, increasing transition completion by 95%.
- Defined goals of communications and training materials to facilitate adequate knowledge transfer for staff and employers in efforts to meet unit objectives.
- Planned and directed activities to accomplish unit and bureau goals.
- Coordinated team collaboration to share ideas, build best practices, and cultivate positive, productive team environments.
- Drove performance of staff by creating incentives and positive work atmosphere and administering recognition and rewards program.
- Recruited and trained high-performing team members, maintaining optimized customer service.
Program Coordinator
Capital Region BOCES
12.2019 - 09.2020
- Provided ongoing direction and leadership for program operations.
- Built relationships with stakeholders while creating solutions to their challenges.
- Scheduled and supervised staff meetings to discuss new ideas and update stakeholders on program details and milestones.
- Developed and implemented on-going crisis consultation with school districts to provide instruction and training on evolving processes/procedures in response to COVID-19 public health crisis.
Medicaid Service Coordinator
Office Of People With Developmental Disabilities
03.2008 - 04.2018
- Developed and implemented policy initiatives yielding increase of 60% completion rate for applicants.
- Defined goals to ensure appropriate services and delivery compliance.
- Planned and directed work activities to accomplish unit and agency goals.
- Coordinated team collaboration to share ideas, build best practices, and cultivate positive, productive team environments.
- Advocated for resources in accordance with needs, budget, and policy.
- Developed and implemented educational tools to address needs of individuals with culturally diverse backgrounds and abilities.
- Executed reporting standards to New York State Office of Medicaid Inspector General.
Education
Doctor of Philosophy - Educational Psychology and Methodology
University At Albany/SUNY
Albany, NY08.2023
Master of Education - Educational Psychology And Methodology
The College of Saint Rose
Albany, NY05.2012
Bachelor of Science - Psychology, Sociology
Sacred Heart University
Fairfield, CT05.1999
Associate of Arts - Liberal Arts
Hudson Valley Community College
Troy, NY05.1997
Skills
- Advocacy Advancement
- Public Service
- Policy Development
- Interpersonal Skills
- Skills Assessment
- Project Analysis
- Data Analysis & Metrics
- Training and Development
- Research Data Management Systems
- Business and Community Liaison
- Product and Service Solutions
Certification
Design Thinking for Innovation - University of Virginia Darden School of Business
Solution-based problem solving to understand customers' unmet needs. Minimizing uncertainty and risk through innovation by engaging customers in a series of prototypes to learn, test, and refine concepts.
Timeline
Medicaid Program Manager
Staffing Solutions Organization
09.2023 - Current
Team Manager
Office Of New York State Comptroller
09.2020 - 09.2023
Program Coordinator
Capital Region BOCES
12.2019 - 09.2020
Medicaid Service Coordinator
Office Of People With Developmental Disabilities
03.2008 - 04.2018
Doctor of Philosophy - Educational Psychology and Methodology
University At Albany/SUNY
Master of Education - Educational Psychology And Methodology
The College of Saint Rose
Bachelor of Science - Psychology, Sociology
Sacred Heart University
Associate of Arts - Liberal Arts
Hudson Valley Community College