Work Preference
Summary
Overview
Work History
Education
Skills
Languages
Timeline
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ANDREA GARRITY

Rothschild,WI

Work Preference

Job Search Status

Open to work
Desired start date: Flexible

Desired Job Title

Customer Service RepresentativeInside Sales RepresentativeQuote SpecialistAccount Specialist

Work Type

Full Time

Location Preference

RemoteOn-SiteHybrid
Location: Rothschild, WI
Open to relocation: No

Important To Me

Company CultureWork-life balancePaid time off401k match

Summary

Dynamic professional with a strong technical aptitude and proven success at Marathon Electric, enhancing customer satisfaction through effective CRM utilization and tailored quotations. Skilled in critical thinking and process optimization, I excel in building relationships and driving sales growth while managing high-volume inquiries and complex technical challenges.

Overview

16
16
years of professional experience

Work History

Quotations

Marathon Electric
Wauau, WI
05.2025 - Current
  • Assisted sales representatives in preparing accurate customer quotations and proposals, improving conversion rates through effective CRM utilization.
  • Assessed client needs, providing tailored quotations and service recommendations.
  • Utilized internal systems to streamline generation and management of quotes, ensuring timely responses to customer needs.
  • Managed shared inbox queue to efficiently respond to high-volume customer inquiries and quote requests, enhancing customer satisfaction.
  • Interpreted technical drawings and specifications for precise motor pricing and recommendations.
  • Collaborated with engineering teams to resolve complex technical questions regarding performance.
  • Educated customers on product capabilities and applications to improve understanding.
  • Identified potential suppliers and contacted them for competitive quotations.

Estimator

O'Brien Steel
Wausau, WI
10.2023 - 10.2024
  • Generated accurate quotes for steel processing techniques to support project budgeting.
  • Coordinated with multiple departments to facilitate quoting of outside processes and procurement of non-standard grades and sizes of steel plate.
  • Provided tailored material suggestions based on specifications and availability across all locations to optimize resource use.
  • Utilize SolidWorks program for CAD drawings.

E-Commerce Customer Service

Pferd
Milwaukee, WI
02.2023 - 10.2023
  • Utilized SAP system for effective order entry management and timely responses to customer inquiries.
  • Applied critical thinking and problem-solving to troubleshoot process issues, collaborating with internal departments to enhance workflow.
  • Researched and established processes to optimize partnership with Amazon, facilitating efficient processing of EDI orders, invoices, and dispute resolution for shipments.
  • Review sales reports for shipping opportunities.
  • Estimate date of delivery based on knowledge of the SAP system.
  • Read product specifications, to provide information and suggestions for customer.

Senior Customer Care

Server Products
Richfield, WI
08.2021 - 11.2022
  • Managed daily operations remotely, addressing phone and email inquiries, processing orders, handling EDI, managing returns, warranty, service work, and customer chats.
  • Utilize critical thinking skills to troubleshoot customer equipment in the field.
  • Partner with assigned strategic accounts to mitigate product shortages due to supply chain issues.
  • Reviewed specifications and schematics to offer tailored information and suggestions for customers.
  • Interpreted product engineering drawings to deliver relevant information and suggestions for customers.
  • Estimated date of delivery based on knowledge of the IFS ERP system.
  • Collaborated with teammates to manage shared inbox effectively.

Account Specialist

Ellsworth Adhesives
Germantown, WI
08.2016 - 08.2021
  • Managed high volume territory by processing inquiries, entering orders, returns, sales reports, and quotations for specialty chemicals and adhesives, leveraging technical sales aptitude to enhance customer satisfaction.
  • Developed and maintained strong relationships with engineering sales representatives to drive territory sales growth.
  • Coordinated with purchasing and suppliers to expedite orders, ensuring timely fulfillment of customer needs.
  • Concentrated on analyzing contracts for adherence to government and aerospace standards.
  • Applied problem-solving skills to address challenges in the workplace.

Inside Sales/Customer Service

Helwig Carbon Products
Milwaukee, WI
05.2010 - 08.2016
  • Managed daily operations of phone and email inquiries, processing orders, returns, sales reports, and quotations for carbon brushes.
  • Assisted customers in the Canadian territory, providing support for inquiries and issues.
  • Develop and maintain good working relationships with customers and sales representatives.
  • Cross-referenced competitor units and successfully upsold to enhance sales.
  • Maintain communications with coordinating departments to ensure customer satisfaction.
  • Estimate date of delivery based on production and delivery schedules.
  • Collaborated in strategic planning teams to streamline processes, offering insights to minimize resource waste and enhance customer value.

Education

High School Diploma -

Wheaton Central High School
Wheaton, IL
06-1988

Some College (No Degree) - Paralegal

College of Lake County
Grayslake, IL

Skills

  • Quotation management
  • Cost estimation
  • ERP order entry
  • SAP proficiency
  • Customer relationship management
  • Order processing
  • Vendor coordination
  • Supply chain management
  • Process optimization
  • Technical aptitude
  • SolidWorks application
  • Technical drawing interpretation
  • Microsoft Office Suite proficiency
  • Data entry skills
  • Analytical thinking
  • Problem solving
  • Critical thinking
  • Conflict resolution
  • Team leadership and building
  • Collaboration skills
  • Effective communication
  • Attention to detail
  • Training and development
  • Task prioritization and organization
  • Active listening and relationship building
  • Customer service excellence
  • Multitasking abilities

Languages

English
Native/ Bilingual
Spanish
Limited

Timeline

Quotations

Marathon Electric
05.2025 - Current

Estimator

O'Brien Steel
10.2023 - 10.2024

E-Commerce Customer Service

Pferd
02.2023 - 10.2023

Senior Customer Care

Server Products
08.2021 - 11.2022

Account Specialist

Ellsworth Adhesives
08.2016 - 08.2021

Inside Sales/Customer Service

Helwig Carbon Products
05.2010 - 08.2016

High School Diploma -

Wheaton Central High School

Some College (No Degree) - Paralegal

College of Lake County

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ANDREA GARRITY