Andrea Gause
Albion,IN
Summary
Driven and decisive professional offering several years of experience managing human resources teams to deliver compliance, personnel communication and workforce programs. Flexible and focused with expertise in recruitment and retention, mediation, staff training and development and complex problem resolution. Develops and implements hr strategies and initiatives aligned with overall business strategy.
Overview
13
13
years of professional experience
Work History
Service Coordinator
Meijer
Grand Rapids, MI
06.2012 - Current
- Supported other teams when necessary, such as stocking shelves or bagging groceries.
- Scanned, priced, and bagged customer groceries quickly to keep lines moving.
- Coordinated with other departments when additional support was needed during peak hours.
- Greeted customers promptly and responded to questions.
- Processed returned merchandise by strictly following store return and exchange procedures.
- Assisted cashiers with resolving customer complaints and inquiries.
Engagement Specialist
Keystone Partners
Burlington, MA
06.2024 - 01.2025
- Developed and managed content calendars to ensure consistent and relevant communication across all channels.
- Provided exceptional customer service, resolving issues promptly to ensure satisfaction.
- Ensured compliance with all applicable regulations when planning events or activities related to customer engagement.
Full Cycle Recruiter
Kelly Services
Troy, MI
07.2014 - 06.2024
- Participated in local job fairs and recruitment events for prospective hiring.
- Interpreted and explained human resources policies, procedures or regulations.
- Maintained and updated organizational charts, employee handbooks or performance evaluation forms.
- Provided hiring status updates to HR and managers for comprehensive oversight.
- Facilitated job application processes for qualified candidates.
- Coordinated and attended career fairs and recruitment events to source candidates.
- Managed employee referrals program including tracking progress and awarding incentives.
- Managed full-cycle recruiting process, from sourcing candidates to extending offers.
- Developed job descriptions and postings to attract qualified applicants.
- Addressed harassment allegations, work complaints or other employee concerns.
- Assisted in onboarding of new hires by providing orientation materials and training sessions.
- Searched for qualified job candidates using computer databases, media advertisements or employee referrals.
Education
Bachelor of Arts - History
Manchester University
North Manchester, IN05-1997
Skills
- Brand awareness
- Social media advertising
- Community outreach
- Continuous improvement
- Interpersonal communication
- Analytical skills
- Time management
- Social media marketing
- Task prioritization
- Reliability
- Multitasking capacity
- Problem-solving aptitude
- Multitasking Abilities
Timeline
Engagement Specialist
Keystone Partners
06.2024 - 01.2025
Full Cycle Recruiter
Kelly Services
07.2014 - 06.2024
Service Coordinator
Meijer
06.2012 - Current
Bachelor of Arts - History
Manchester University