Andrea George
Middletown,PA
Overview
30
30
years of professional experience
Work History
Clerk III/Management Aide
Harrisburg Housing Authority
Harrisburg, PA
01.2011 - Current
- Create and close out work orders for repairs in units
- Calculate residents’ income vs
- Expenses to determine rent amounts annually according to HUD guidelines
- Schedule appointments and hold meetings with tenants and their families for their annual recertifications
- Type letters and notices to residents for various things and create flyers to post in building and around property for different activities being held
- File paperwork in tenant files
- Enter resident information in computer system for annual re-examinations and for any incidents that occur in the building after the office is closed
- Show apartments and take care of new tenants moving into building
- Conduct inspections of units
- Assist tenants with any questions, concerns, and/or complaints they have on their accounts or with their units
- Process move-out paperwork and reconcile accounts when tenants move out of housing
Customer Service Rep II
PHEAA
Mechanicsburg, PA
01.2000 - 01.2010
- Answered inbound calls daily from borrowers, schools, lenders, and guaranty agencies
- Trained new employees on multiple phone splits and computer programs
- Assisted other employees with account related questions and /or problems
- Took escalated calls from customers
- Tracked and followed accounts until issues were resolved to the customer’s satisfaction
- Performed special projects and assignments for upper management
- Processed time sensitive documents for customers on their loans
Assistant Store Accountant
Giant Foods, Inc.
Middletown, PA
01.1995 - 01.2001
- Counted and logged the cash and check deposits for store
- Verified cashier’s drawers at the end of their shifts
- Balanced all money and transactions for the day at store close
- Ran reports for department managers
- Processed utility payments and western union transactions for customers
- Processed online and instant lottery tickets for customers
- Counted and verified all assets and money at service desk
Listings Editor
TV Host, Inc.
Harrisburg, PA
01.1998 - 01.1999
- Edited assigned TV stations
- Proofed and ran programs on monthly data
- Flowed monthly grids on pages
- Sized and placed ads on pages
- Prepared and proofed final book before being printed
Receptionist
TV Host, Inc.
Harrisburg, PA
01.1997 - 01.1998
- Prepared letters, memos, and schedules for upper management
- Logged daily attendance for all employees
- Tracked and recorded all incoming faxes and packages received daily
- Retrieved travel schedules for key personnel
- Organized and tracked national marketing campaigns for the Director of Advertising and Marketing
Timeline
Clerk III/Management Aide
Harrisburg Housing Authority
01.2011 - Current
Customer Service Rep II
PHEAA
01.2000 - 01.2010
Listings Editor
TV Host, Inc.
01.1998 - 01.1999
Receptionist
TV Host, Inc.
01.1997 - 01.1998
Assistant Store Accountant
Giant Foods, Inc.
01.1995 - 01.2001