Andrea Ghanayem
Huntley,IL
Summary
Proven Information Assistant at Advocate Healthcare, adept in information management and customer service, significantly enhanced team productivity and patient experience. Expert in office administration and compassionate support, streamlined appointment processes, and upheld strict confidentiality, showcasing exceptional computer proficiency and teamwork.
Overview
17
17
years of professional experience
Work History
Information Assistant
Advocate Healthcare
08.2016 - Current
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Reduced administrative burden on physicians by assuming responsibility for routine tasks such as document scanning or faxing.
- Handled sensitive patient data with discretion, adhering to HIPAA guidelines and ensuring confidentiality at all times.
- Managed front office operations effectively during peak hours, maintaining a professional environment for both staff and patients.
- Provided compassionate support to patients during difficult medical situations, ensuring their comfort throughout their visit.
- Coordinated referrals efficiently by liaising with specialists'' offices and obtaining necessary documentation in a timely manner.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Performed various administrative tasks by filing, copying and faxing documents.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Assisted with medical coding and billing tasks.
- Optimized clinic workflow by effectively managing appointment schedules and coordinating follow-up visits for patients.
- Accurately scanned, indexed and inputted documents into electronic health record system.
- Remained aware of provider schedules and scope of practice on evolving basis to organize and schedule appropriate care.
Medical Administrative Secretary
Advocate Healthcare
06.2007 - 08.2016
- Streamlined appointment scheduling for improved patient experience and reduced wait times.
- Developed rapport with patients through compassionate communication and attention to their individual needs.
- Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
- Completed clerical duties and tasks for clinic administration.
- Managed front office operations effectively during peak hours, maintaining a professional environment for both staff and patients.
Education
No Degree - Medical Billing And Coding
McHenry County College
Crystal Lake, IL12.2024
Skills
- Information Management
- Customer Service
- Punctual and Reliable
- Team Collaboration
- Office Administration
- Computer Proficiency
- Courteous and Professional
- Administrative Support
- Calendar Management
- Multi-Line Telephone Systems
- Referral Coordination
Timeline
Information Assistant
Advocate Healthcare
08.2016 - Current
Medical Administrative Secretary
Advocate Healthcare
06.2007 - 08.2016
No Degree - Medical Billing And Coding
McHenry County College