Andrea Gibson
Little Rock,AR
Summary
Qualified NRCMA specializes in personal care and related services under direction, instruction and supervision of registered nurses. History of managing mobility support, administering medications and organizing appointments. Reliable in keeping areas clean and organized to maintain healthy, safe environment.
Overview
24
24
years of professional experience
Work History
CMA
EngagedMed
Little Rock, AR
12.2021 - Current
- Assessed patient needs in response to medications.
- Helped clients stay happy and healthy by providing mental and emotional support.
- Obtained, recorded and reported patient vital signs for medication administration.
- Met needs of physicians and other treating team members with timely retrievals of patient medical records.
- Improved integrity and completeness of medical records by consulting with clinical staff to resolve coding and diagnostic mistakes.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Palco
Personal Care Attendant
Little Rock, AR
05.2017 - Current
- Mobility support
- assisting with maintaining personal hygiene by bathing, brushing hair and teeth.
- some housekeeping duties such as cooking, cleaning, washing clothes and dishes.
- running errands
- Observed patient vital signs and medication reactions and reported health concerns or behavioral changes.
Outbound Warehouse Associate (Seasonal)
FedEx
Little Rock, AR
10.2021 - 01.2023
- Consulted item numbers and storage locations to stock warehouse quickly and efficiently.
- Inspected and recorded incoming and outgoing orders for count, damage and dates.
- Unpacked and examined incoming shipments to confirm consistency with records and routed materials to appropriate department.
- Tracked parcel movement using hand-held scanners and daily production sheets to keep records accurate.
Mental Health Technician
Pinnacle Pointe Hospital
Little Rock, AR
04.2022 - 11.2022
- Provided excellent service to patients through personable communication.
- Documented observations, interventions and concerns in patient charts and electronic systems, sustaining continuum of care from admission through to discharge.
- Engaged clients in therapeutic groups to promote coping skills, education and life skills.
- Tracked client movement on and off unit by documenting times and destinations.
- Documented patient interactions in compliance with HIPAA requirements.
- Used thermometers or blood pressure gauges to take and record measures of patients' physical condition.
- Collaborated with client and clinician to develop and support goals and clinical treatment plan.
PST Specialist
LabCorp
Little Rock, AR
08.2018 - 12.2021
- Labeled blood vials with critical information like time of collection, date and patient name.
- Obtained variety of blood samples through venipuncture or capillary puncture using syringes, butterfly needles and straight needles.
- Counseled patients to ease fears, explain procedures and enhance cooperation during blood draws.
- Prepared blood-collecting equipment to draw blood and safely store and transport samples.
- Obtained blood samples for medical testing and transfusion through venipuncture or capillary puncture.
- Interacted with patients to gather and record data prior to blood draws.
- Used multiple electronic medical software to conduct patient intakes and send correspondence.
RDP Laboratory
Phlebotomists
Little Rock, AR
07.2015 - 09.2018
- Greeted patients and families with enthusiastic, compassionate attitude to establish long-term professional relationships.
- Identified patients using proper procedures prior to specimen collection.
- Located veins suitable for puncture to draw blood using sterilized needles, vials and other equipment.
- Prepared and packaged specimens for courier transport.
- Delivered quality patient care by completing accurate and timely collection and transport of clinical specimens according to established procedures.
- Centrifuged blood specimens in test tubes and capillary tubes to separate cells and sediment from blood serum.
- Collected specimens for drug screens, paternity tests and alcohol tests.
Instructor
Eastern College of Health Vocation
Little Rock, AR
02.2013 - 07.2016
- Delivered education in line with governmental, accreditation and institutional policies and procedures.
- Helped students develop technical and soft skills necessary for successful medical assistant work.
- Taught didactic and lab components of courses such as blood collection and venipuncture in line with standardized curriculum.
- Guided and mentored students to fully develop abilities and knowledge outlined in course plans.
- Assessed students' knowledge and skills through assignments and exams.
- Managed daily operations by delivering laboratory instruction, curriculum implementation, student advisement and continuous improvement of industry best practices.
City Letter Carrier
USPS
Little Rock, AR
03.2011 - 01.2012
- Delivered and collects mail on foot or by vehicle under varying road and weather conditions.
- Maintained professional and effective public relations with customers and community members.
- Handled undeliverable mail in accordance with established procedures.
- Acquired customer signature for registered and insured mail.
- Collected mail from distribution and prepared in sequence for efficient delivery.
- Used portable electronic scanner to track parcels and record tracking progress.
Waiver Service Provider
Easter Seals Rehabilitation Center
Little Rock, AR
05.2007 - 10.2011
- Maintained accurate records and documented client data in company databases.
- Worked closely with disabled or impoverished individuals to locate helpful financial resources and community programs.
- Guided clients through transition to independent living within community.
- Empowered patients and families to negotiate with resource providers and make decisions on own behalf.
- Held care conferences with residents and families to review resident health and condition.
Phlebotomy Technician
American Esoteric Laboratories
Little Rock, AR
02.2009 - 05.2011
- Labeled blood vials with critical information like time of collection, date and patient name.
- Obtained variety of blood samples through venipuncture or capillary puncture using syringes, butterfly needles and straight needles.
- Maintained fully-stocked phlebotomy cart, carrier and station.
- Counseled patients to ease fears, explain procedures and enhance cooperation during blood draws.
- Prepared blood-collecting equipment to draw blood and safely store and transport samples.
- Verified collection orders and communicated discrepancies to nurses.
- Centrifuged blood specimens in test tubes and capillary tubes to separate cells and sediment from blood serum.
- Delivered quality patient care by completing accurate and timely collection and transport of clinical specimens according to established procedures.
Phlebotomist
Red Cross
Little Rock, AR
06.2008 - 01.2009
- Prepared and packaged specimens for courier transport.
- Identified patients using proper procedures prior to specimen collection.
- Counseled patients to ease fears, explain procedures and enhance cooperation during blood draws.
- Identified best veins for intravenous lines and blood draws, avoiding unnecessary pokes.
- Interacted with patients to gather and record data prior to blood draws.
- Used heel and finger stick methods to obtain blood from capillaries.
- Verified quality of specimens by centrifuging specimens for logistics courier to pickup.
Nurse
Dr. Gaylon Brunson
Little Rock, AR
05.2006 - 06.2008
- Observed patient vital signs and medication reactions and reported health concerns or behavioral changes.
- Greeted patients and families with enthusiastic, compassionate attitude to establish long-term professional relationships.
- Promoted clean and sanitary environment by maintaining department equipment.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Organized charts, documents and supplies to maintain team productivity.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
Receiving Clerk
Target Distribution
Maumelle, AR
04.2000 - 07.2002
- Maintained clean work area that adhered to strict safety standards.
- Routed received merchandise to proper storage areas according to product specifications.
- Operated forklifts, power jacks and other motorized equipment to locate and transport material.
- Organized storage areas to maximize movement and minimize labor.
Warehouse Packer
Browns Meat Packing Co
Little Rock, AR
06.1999 - 04.2000
- Followed safety policies, procedures and guidelines to prevent and reduce accidents and injuries.
- Prepared orders by processing requests, pulling materials, packing boxes and placing orders in delivery area.
- Utilized proper techniques for lifting, packing and handling heavy objects.
- Used pallet jacks to move items to and from warehouse locations.
- Assembled cartons, crates and containers to prepare for shipping.
Education
Medical Assistant - Medical Assistant
Remington College - Baton Rouge
Baton Rouge, LA05.2006
High School Diploma -
JA Fair High School
Little Rock, AR05.1997
Skills
- Surgical Preparation
- Emotional and Social Support
- Linen Replacements
- Output Monitoring and Reporting
- Electronic Recordkeeping
- Feeding Assistance
- Mobility Assistance
- Activities of Daily Living ADL Support
- Observation Documentation
- Caregiver Relations
- Vital Signs Collection
- Training and Development
- Verbal and Written Communication
- Consistent Follow Through
- Biological Specimen Handling
- Emergency Response
- Laboratory Testing
- Willingness to Learn
- Health Insurance Verification
- Infection Prevention and Control
- Attention to Detail
- Emotional Intelligence
- Empathy and Compassionate Care
- Time Management
- Heavy Lifting
- EMR Updating
Timeline
Mental Health Technician
Pinnacle Pointe Hospital
04.2022 - 11.2022
CMA
EngagedMed
12.2021 - Current
Outbound Warehouse Associate (Seasonal)
FedEx
10.2021 - 01.2023
PST Specialist
LabCorp
08.2018 - 12.2021
Palco
Personal Care Attendant
05.2017 - Current
RDP Laboratory
Phlebotomists
07.2015 - 09.2018
Instructor
Eastern College of Health Vocation
02.2013 - 07.2016
City Letter Carrier
USPS
03.2011 - 01.2012
Phlebotomy Technician
American Esoteric Laboratories
02.2009 - 05.2011
Phlebotomist
Red Cross
06.2008 - 01.2009
Waiver Service Provider
Easter Seals Rehabilitation Center
05.2007 - 10.2011
Nurse
Dr. Gaylon Brunson
05.2006 - 06.2008
Receiving Clerk
Target Distribution
04.2000 - 07.2002
Warehouse Packer
Browns Meat Packing Co
06.1999 - 04.2000
Medical Assistant - Medical Assistant
Remington College - Baton Rouge
High School Diploma -
JA Fair High School
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