Andrea Gibson
MLO
Clayton,NC
Summary
Seasoned financial services professional with over a decade of experience in lending, branch operations, team leadership, and customer relationship management. Known for driving branch performance, streamlining operational workflows, and delivering consistent growth in revenue, customer satisfaction, and team development. Brings a strong track record of strategic decision-making, cross-functional leadership, and a hands-on approach to coaching and compliance.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Branch Manager
Lendmark Financial Services
12.2023 - Current
- - Manage day-to-day branch operations, consistently exceeding lending goals through strong client relationships and team leadership.
- - Monitor financial transactions and compliance procedures to ensure accuracy and adherence to internal and external regulations.
- - Resolve customer claims quickly and professionally, maintaining a high level of satisfaction and repeat business.
- - Analyze applicant information to make timely and sound credit decisions, balancing risk with business opportunity.
- - Implemented process improvements that reduced loan approval times and increased branch efficiency.
- - Regularly review financial reports and branch metrics to identify areas for growth and improvement.
Finance Manager
Gibson Acquisition
08.2021 - 12.2023
- - Directed the acquisition process from initial negotiation to closing, resulting in a stronger and more diversified company portfolio.
- - Used performance data and market trends to inform investment strategy and maximize ROI.
- - Collaborated closely with leadership to align acquisition goals with long-term business plans.
- - Managed due diligence efforts, ensuring accuracy and mitigating risk in all transactions.
- - Played a key role in identifying new business opportunities and partnerships that supported company growth.
Branch Sales Manager
OneMain Financial
04.2014 - 07.2021
- - Led a branch team of six, overseeing recruitment, training, and performance management to meet and exceed sales targets.
- - Developed new customer relationships and deepened existing ones, driving consistent revenue growth.
- - Launched local outreach initiatives to increase brand visibility and build community trust.
- - Introduced new marketing strategies that boosted loan originations and customer retention.
- - Analyzed customer data to tailor product offerings and deliver a more personalized client experience.
- - Strengthened branch operations by tightening controls, reducing overhead, and improving cash flow management.
Financial Representative
OneMain Financial
09.2007 - 04.2014
- - Prospected and secured new clients by developing effective outreach strategies and building strong rapport.
- - Advised clients on loan options, insurance products, and other financial solutions tailored to their needs.
- - Maintained long-term client relationships by providing ongoing support, education, and service.
- - Supported underwriting decisions by assessing risk, verifying documentation, and ensuring regulatory compliance.
- - Gained in-depth knowledge of product lines and developed a reputation for solution-based selling.
Education
Master of Business Administration (MBA) - Human Resource Management
Strayer University
Washington, DC05.2018
Bachelor of Science - Psychology
Delaware State University
Dover, DESkills
- Loan origination
- Client account management
- Sales development
- Document review
- Licensed mortgage loan originator
- Closing coordination
- Loan management
- Customer service-focused
- Microsoft office
- NMLS registration
- Licensed insurance agent
- Life insurance
- Health insurance
- Notarial acts
Certification
- Licensed Mortgage Loan Originator- NMLS 162978
- Licensed Life & Health Insurance Agent- 10297374
- Licensed Real Estate Agent- 345454
- Notary Public
Timeline
Branch Manager
Lendmark Financial Services
12.2023 - Current
Finance Manager
Gibson Acquisition
08.2021 - 12.2023
Branch Sales Manager
OneMain Financial
04.2014 - 07.2021
Financial Representative
OneMain Financial
09.2007 - 04.2014
Bachelor of Science - Psychology
Delaware State University
Master of Business Administration (MBA) - Human Resource Management
Strayer University