Andrea Gifford
Holton
Summary
Dynamic and detail-oriented professional with experience at Trinity Health, skilled in laboratory techniques and sample preparation. Proven ability to enhance team performance through training and collaboration, while ensuring compliance with safety standards. A sharp critical thinker dedicated to delivering exceptional service and optimizing operational efficiency in fast-paced environments.
Overview
8
8
years of professional experience
Work History
Lab Assistant
Trinity Health
01.2023 - 09.2024
- Assisted in preparing specimens for analysis, ensuring accuracy and adherence to protocols.
- Collaborated with healthcare professionals to support patient care through timely lab results.
- Trained new staff on laboratory protocols and best practices to enhance team performance.
Sterile Processing Technician
Trinity Health
03.2022 - 01.2023
- Operated and maintained sterilization equipment, ensuring compliance with safety standards.
- Inspected, assembled, and packaged medical instruments for optimal readiness and safety.
- Ensured timely availability of surgical instruments by prioritizing urgent requests and efficiently managing workload.
Guest Service Representative
Trinity Health
04.2016 - 03.2022
- Delivered exceptional customer service, resolving inquiries and concerns efficiently.
- Trained new staff on operational procedures and customer engagement strategies.
- Maintained high standards of cleanliness and organization in lobby and guest areas, contributing to welcoming environment.
Education
No Degree - Medical Office Support Certificate
Muskegon Community College
Muskegon, MI04-2011
High School Diploma -
North Muskegon High School
North Muskegon, MI05-2009
Skills
- Sharp critical thinker
- Excellent Customer Service
- Prioritizes the importance of teamwork
Employment Recognition
In our department weekly updates I was recognized by management and staff for demonstrating exceptional patient care and teamwork.
Timeline
Lab Assistant
Trinity Health
01.2023 - 09.2024
Sterile Processing Technician
Trinity Health
03.2022 - 01.2023
Guest Service Representative
Trinity Health
04.2016 - 03.2022
No Degree - Medical Office Support Certificate
Muskegon Community College
High School Diploma -
North Muskegon High School
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