Andrea Gilbert
Bensalem
Summary
Preventative Health Care Advisor at Lifeline Screening. Lifeline community healthcare on behalf of Exact Sciences Laboratories care coordination and patient education. Enhanced patient satisfaction through empathetic communication and critical thinking, leading to improved well-being. Successfully implemented best practices in care advising, fostering a supportive environment that prioritized client confidentiality and effective problem-solving.
Enthusiastic customer agent motivated to work with patients and teams efficiently. Friendly, adaptable, and collaborative professional successful devising satisfying solutions to complex problems.
Energetic customer agent dedicated to efficient and effective collaboration between care teams. Outgoing professional with collaborative and flexible approach to reaching mutually beneficial resolutions.
Dependable customer agent serving diverse needs of patients through active communication and responsive engagement with healthcare services. Skilled to response times and guide information through appropriate personnel channels. Maintains highest standards of ethics, professionalism and regulatory compliance to ease common stressors and de-escalate potential conflicts.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Hardworking and passionate with strong organizational skills. Ready to help team achieve company goals.
Overview
5
5
years of professional experience
Work History
Preventative Health Care Advisor
Lifeline Screening
11.2022 - Current
- Enhanced patient satisfaction by providing personalized care and attentive support.
- Promoted a supportive environment for patients by addressing concerns and answering questions promptly and accurately.
- Improved patient well-being with compassionate communication and empathetic listening skills.
- Established rapport quickly with new clients through genuine empathy while maintaining professional boundaries.
- Answered new client telephone calls and maintained follow-up through sales process, taking accurate referral or service request information by phone and advising on services.
- Monitored trends within the industry to stay apprised of best practices in care advising techniques that could be implemented into practice.
- Delivered excellent patient experiences and direct care.
- Responded to inquiries by directing calls to appropriate personnel.
Cosmetology Teacher
The Beauty Institute
01.2021 - 09.2022
- Coordinated extracurricular events such as fashion shows, allowing students to showcase their talent while gaining experience working under pressure.
- Contributed to continuous program improvement by gathering input from students, alumni, and employers on how well the curriculum prepared them for careers in cosmetology.
- Implemented creative marketing strategies to promote the school''s programs and increase enrollment rates among prospective students.
- Developed partnerships with local suppliers to secure discounts on materials needed for classroom activities, ensuring a well-stocked learning environment while managing budget constraints.
- Conducted engaging classroom lectures and lab experiences based on course outlines and curriculum goals, supporting student learning and inspiration through strategic planning.
- Incorporated diverse teaching methods to accommodate various learning styles and ensure all students had equal opportunities for success in the program.
- Supported engaging classroom environment through interactive and creative means, tailoring learning props, makeup styles and products to suit individual interests.
- Prepared students for job interviews, creating mock scenarios and offering guidance on professional appearance and communication.
- Consistently received positive feedback from students for engaging instructional methods that made complex concepts easy to understand.
- Maintained a safe and clean classroom environment in compliance with state board regulations and sanitation practices for cosmetology schools.
- Engaged students in classroom discussions and activities, supporting personal growth through individual check-ins and seminars tailored towards student interests.
- Advised students on attendance, grades and performance issues, mentoring to encourage successful course completion and targeted personal improvement.
- Enhanced student learning by incorporating real-world salon experiences and hands-on activities into cosmetology courses.
- Evaluated student progress through regular assessments to ensure mastery of course material and the development of essential skills.
- Increased pass rates among graduates on state licensing exams by implementing targeted review sessions focused on challenging topics.
- Provided individualized instruction and support to students struggling with specific techniques or concepts within the field of cosmetology.
- Planned both theory and practical lessons for 30-70 students.
- Followed Pennsylvania curriculum accurately with detailed lesson plans.
- Engaged students in academic and practical conversations that elicited critical thinking, creativity, collaboration and communication.
- Supervised and monitored students' use of tools and equipment.
Student Educator Cosmetology Teacher
Empire Cosmetology Levittown Beauty Academy
07.2020 - 12.2020
- Fostered a positive learning environment with clear expectations, consistent feedback, and support for all students.
- Collaborated with colleagues to develop new curriculum materials, ensuring alignment with state standards and best practices.
- Served as a mentor for struggling students, offering additional support and guidance both inside and outside the classroom setting.
- Coordinated with special education staff to ensure appropriate accommodations were provided for students with disabilities, fostering an inclusive learning environment.
- Developed and implemented differentiated instruction strategies for diverse learners, ensuring individualized attention and success.
- Utilized data-driven instruction to target areas of weakness and continuously improve student performance throughout the school year.
Education
Cosmetology Instructor
Empire Beauty School Levittown Beauty Academy
Empire 4026 Woodhaven Rd. Philadelphia,Pa.1915407-2020
Skills
- Care coordination
- Motivational interviewing
- Client confidentiality
- Customer service
- Attention to detail
- Multitasking
- Critical thinking skills
- Organizational skills
- HIPAA compliance
- Verbal and written communication
- Creative problem solving
- Patient education
- Goal setting
Timeline
Preventative Health Care Advisor
Lifeline Screening
11.2022 - Current
Cosmetology Teacher
The Beauty Institute
01.2021 - 09.2022
Student Educator Cosmetology Teacher
Empire Cosmetology Levittown Beauty Academy
07.2020 - 12.2020
Cosmetology Instructor
Empire Beauty School Levittown Beauty Academy
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