Andrea Gill
Orlando,United States
Summary
Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.
Overview
29
29
years of professional experience
Work History
Lead Medical Support Assistant
Orlando VA Medical Center 13800 Veterans Way
04.2022 - Current
- Routinely interacts with MSA staff and collaborates with other members of an expanded health care team to assist...
- Collaborated with interdisciplinary teams to optimize care coordination for patients with complex needs.
- Supported the development of staff training programs to enhance team performance and improve service quality.
- Reduced administrative errors through meticulous attention to detail in documentation management processes.
- Exceeded patient satisfaction targets by consistently providing empathetic support and addressing their individual needs throughout the healthcare process.
- Enhanced team productivity by proficiently delegating tasks and coordinating daily operations.
- Served as a key resource for new employees by providing comprehensive orientation training on department procedures and expectations.
- Ensured accurate record-keeping of patient information, maintaining strict confidentiality in compliance with HIPAA regulations.
- Streamlined appointment scheduling process for better patient experience and reduced wait times.
- Improved patient satisfaction by providing efficient and timely support to medical professionals.
- Provided compassionate customer service, addressing patient concerns and fostering positive relationships between patients and healthcare providers.
- Obtained client medical history, medication information, symptoms, and allergies.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Oriented and trained new staff on proper procedures and policies.
- Followed appropriate procedures to minimize patient's exposure to radiation.
Advanced Medical Support Assistant
Orlando VA Medical Center 13800 Veterans Way
09.2019 - 04.2022
- Responsible for scheduling 25-30 appointments per day at the Lake Baldwin Radiology Department...
- Maintained strict compliance with HIPAA regulations, ensuring the protection of sensitive patient information.
- Promoted effective communication among medical staff by serving as a reliable liaison between physicians, nurses, and administrative personnel.
- Managed high call volume, addressing patient inquiries and concerns with professionalism and empathy.
- Provided exceptional customer service to patients, visitors, and colleagues, fostering a welcoming environment at all times.
- Assisted in training new staff members on clinic policies, procedures, and software systems for seamless integration into the team.
- Enhanced patient satisfaction by efficiently managing appointment schedules and providing timely reminders.
- Provided backup support to office staff by completing billing and filing tasks, answering phones and scheduling appointments.
- Determined nature and urgency of patient requests to refer patients to appropriate medical staff.
- Mailed patient appointment letters.
- Increased patient access to care by effectively coordinating referrals to specialists and diagnostic services.
- Supported efficient office operations through proficient handling of administrative tasks such as filing, data entry, and record maintenance.
- Streamlined front desk operations for improved workflow and reduced wait time.
- Streamlined front desk operations for improved workflow and reduced wait times.
- Collaborated with interdisciplinary teams to optimize patient care and facilitate seamless transitions between departments.
- Eased patient anxiety through clear explanation of procedures, treatments, and upcoming appointments while addressing their concerns respectfully.
- Maintained and obtained medical records.
- Built positive rapport with patients to make patients feel comfortable during uncomfortable procedures.
- Interviewed patients to verify and update clinical and demographic records.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Verified patient insurance coverage and collected required co-payments.
- Obtained client medical history, medication information, symptoms, and allergies.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Followed appropriate procedures to minimize patient's exposure to radiation.
Management Assistant
Naval Hospital Pensacola Pharmacy
11.2018 - 09.2019
- Types documents and correspondence ensuring proper formatting, spelling, punctuation, and grammar; utilizing a variety of office automation software...
- Created and updated records and files to maintain document compliance.
- Prepared and charted data and metrics for detailed status reports.
- Offered technical support and troubleshot issues to enhance office productivity.
- Maintained a high level of confidentiality while handling sensitive information related to personnel matters or legal issues within the organization.
- Supported executive staff by managing schedules, arranging travel accommodations, and preparing materials for presentations or meetings as needed.
- Leveraged strong organizational skills to maintain accurate records, streamline office procedures, and create a more efficient work environment for team members.
- Contributed to a positive work environment with excellent interpersonal skills and an ability to resolve conflicts effectively when necessary.
- Managed inventory levels efficiently by establishing reorder points, reducing stockouts, and minimizing excess inventory costs.
- Prepared and distributed team-based communications to foster collaboration and enhance team morale.
- Coordinated meetings and events, ensuring seamless communication between departments and stakeholders.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Recorded time allocated to projects and updated master tracking documents.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Planned and coordinated logistics and materials for board meetings, committee meetings, and staff events.
- Proofread and edited documents for accuracy and grammar.
Medical Support Assistant
Naval Hospital Pensacola Radiology
01.2011 - 11.2018
- Communicate tactfully and effectively, both orally and in writing, in order to meet program objectives...
- Provided compassionate support, addressing patient concerns and inquiries in a professional manner.
- Maintained strict confidentiality, adhering to HIPAA regulations while handling sensitive patient information.
- Maintained a high degree of professionalism and composure in high-stress situations, ensuring the well-being of patients and staff alike.
- Determined nature and urgency of patient requests to refer patients to appropriate medical staff.
- Improved patient satisfaction by efficiently scheduling appointments and managing phone lines.
- Contributed to a positive work environment through proactive problem-solving and excellent teamwork abilities.
- Provided exceptional customer service to patients from diverse backgrounds, fostering an inclusive environment that promoted trust and respect.
- Streamlined patient check-in process with effective communication and organization skills.
- Collaborated with interdisciplinary teams to ensure seamless coordination of patient care services.
- Built positive rapport with patients to make patients feel comfortable during uncomfortable procedures.
- Assisted in the reduction of appointment wait times by coordinating schedules and optimizing available resources.
- Obtained client medical history, medication information, symptoms, and allergies.
- Verified patient insurance coverage and collected required co-payments.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Oriented and trained new staff on proper procedures and policies.
- Followed appropriate procedures to minimize patient's exposure to radiation.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
Medical Records Technician
Baptist Hospital Of Pensacola
06.2010 - 10.2010
- Maintains medical records operations by following policies and procedures; reporting needed changes...
- Expedited release-of-information requests by verifying authorization forms and providing requested documents promptly.
- Demonstrated strong attention to detail while cross-referencing medical records for completeness and consistency, identifying potential errors and facilitating prompt resolution.
- Contributed to a team-oriented work environment by collaborating closely with colleagues on various projects related to medical records management.
- Kept accurate log of requests for medical information and records.
- Ensured timely processing of medical records requests by efficiently coordinating with healthcare providers, insurance companies, and legal representatives.
- Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
- Processed medical records requests from outside providers according to facility, state, and federal law.
- Maintained strict confidentiality of sensitive patient information in compliance with HIPAA regulations.
- Maintained patient records in compliance with security regulations.
- Provided exceptional customer service when responding to inquiries from patients or their representatives regarding access to personal health information.
- Improved patient data accuracy by meticulously reviewing and updating medical records.
- Supported medical staff by providing organized and accurate medical records.
- Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
- Assisted in preparation of medical records to release to other medical facilities requesting for patient history and information.
- Responded to patient inquiries to provide information and details of medical records.
- Analyzed complex medical records to identify discrepancies in accuracy and completeness.
- Maintained patient confidence by keeping patient records information confidential.
- Reviewed medical records for completeness and filed records in alphabetic and numeric order.
- Verified accuracy of patient information in medical records.
- Maintained accuracy, completeness, and security for medical records and health information.
- Followed up with medical staff regarding missing information in patient records.
- Input data into computer programs and filing systems.
Hospital Corpsman
US Navy
06.1995 - 12.2009
- General Surgery Ward Corpsman - Perform and document physical assessment of patients prior to and after surgery...
- Maintained detailed records of patients'' medical histories, exam findings, and treatment plans to facilitate efficient communication among healthcare team members.
- Monitored vital signs and documented temperature, pulse and blood pressure to assess patient condition.
- Rendered emergency medical treatment and administered immunization programs.
- Assisted in medical examinations, treatments and procedures for diverse conditions and patient populations.
- Promoted a positive work environment through effective teamwork and open communication among colleagues across departments.
- Participated in ongoing professional development opportunities to stay current on industry best practices, ultimately elevating the quality of patient care provided.
- Assisted in surgical procedures, maintaining a sterile environment and managing surgical instruments with precision.
- Supported medical staff in providing patient care in high-demand hospital environment.
- Contributed to medical evacuations and transport of patients to other medical facilities.
- Assisted in the development of patient care plans, offering valuable input based on clinical observations and expertise.
- Collaborated with interdisciplinary healthcare teams to ensure comprehensive care plans were developed and implemented effectively.
- Served as a liaison between patients and their families, facilitating clear communication regarding treatment plans and progress updates.
- Performed phlebotomy services as needed, utilizing proper technique to minimize discomfort and maintain specimen integrity.
- Contributed to the development of new training materials for incoming Hospital Corpsmen, enhancing overall knowledge within the department.
- Educated patients on preventative care measures, promoting overall health and well-being through informed decision making.
- Reduced infection rates by diligently adhering to strict sterilization protocols when handling equipment and preparing patients for procedures.
- Improved patient satisfaction by delivering compassionate care and addressing individual concerns or needs.
- Administered medications through injections and IVs in compliance with physician orders.
- Performed basic laboratory tests and collected specimens for further analysis.
- Enhanced patient care by providing top-notch medical assistance and supporting doctors during examinations.
- Conducted thorough patient assessments to gather vital information for accurate diagnosis and treatment planning.
- Supported mental health initiatives by offering compassionate counseling services to patients experiencing emotional distress or trauma-related issues.
- Educated patients and families about health conditions and treatments.
- Provided emotional support to patients and their families.
- Conducted patient intake and triage procedures.
- Performed medical tests and collected samples for laboratory analysis.
- Assisted with lifting and moving patients.
- Collaborated with medical doctors and other healthcare professionals.
- Administered CPR, oxygen and other life-saving medical treatments.
- Handled patient transfers from one medical facility to another.
- Dispensed medications and monitored patient reactions.
- Immobilized patient for placement on stretcher and ambulance transport.
- Followed all safety protocols and took necessary precautions while providing care.
- Provided patient families with post-medical care instructions.
Education
Technical or occupational certificate - Basic Radiology "C" School
Naval School of Health Sciences San Diego, CA United States
06.2009
Technical or occupational certificate - Advanced Radiology "C" School
Naval School of Health Sciences Portsmouth, VA United States
08.2003
Technical or occupational certificate - Field Medicine "C" School
Naval School of Health Sciences Camp Pendleton, CA United States
04.1999
Technical or occupational certificate - Hospital Corpsman "A" School
Naval School of Health Sciences Great Lakes, IL United States
12.1995
High School Diploma -
Merryville High School
Merryville, LA05.1994
Skills
- HIPAA Compliance Knowledge
- Critical thinking abilities
- Staff Training and Development
- Insurance Verification
- Scheduling Management
- Healthcare administration
- Customer Service
- Reliable team player
- HIPAA Compliance
- Maintaining confidentiality
- Adaptable
- Medical Terminology
- Medical office administration
- Medical Transcription
Availability
Permanent, Telework, Full-time
References
- Shaprita Sanders, Dept of Homeland Security, 817 673-6795, shapritaw@gmail.com
- Marie Caton, Naval Hospital Pensacola, 850 549-5661
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Lead Medical Support Assistant
Orlando VA Medical Center 13800 Veterans Way
04.2022 - Current
Advanced Medical Support Assistant
Orlando VA Medical Center 13800 Veterans Way
09.2019 - 04.2022
Management Assistant
Naval Hospital Pensacola Pharmacy
11.2018 - 09.2019
Medical Support Assistant
Naval Hospital Pensacola Radiology
01.2011 - 11.2018
Medical Records Technician
Baptist Hospital Of Pensacola
06.2010 - 10.2010
Hospital Corpsman
US Navy
06.1995 - 12.2009
Technical or occupational certificate - Basic Radiology "C" School
Naval School of Health Sciences San Diego, CA United States
Technical or occupational certificate - Advanced Radiology "C" School
Naval School of Health Sciences Portsmouth, VA United States
Technical or occupational certificate - Field Medicine "C" School
Naval School of Health Sciences Camp Pendleton, CA United States
Technical or occupational certificate - Hospital Corpsman "A" School
Naval School of Health Sciences Great Lakes, IL United States
High School Diploma -
Merryville High School
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