Andrea Gilmore
Gretna,Louisiana
Summary
Almost a decade of customer service experience. Works well in team setting but also well in solo tasks. Swift learner, professional, and dedicated.
Overview
7
7
years of professional experience
Work History
Order Fulfillment Associate
Walmart
02.2023 - Current
- Streamlined order fulfillment processes by implementing efficient picking and packing techniques.
- Increased customer satisfaction with timely and accurate order delivery through diligent inventory management.
- Reduced order processing time by consistently maintaining a clean and organized workspace.
- Adhered to quality control standards for each order, ensuring that customers received products meeting their expectations.
- Developed strong familiarity with warehouse technology systems, enabling quick navigation through inventory databases and expedited processing of orders.
Sales Floor Associate
Walmart
07.2020 - 01.2022
- Increased customer satisfaction by consistently providing knowledgeable assistance and friendly service on the sales floor.
- Boosted store sales by effectively cross-selling and upselling products to customers.
- Maintained a clean and organized sales floor, ensuring an efficient shopping experience for customers.
- Developed strong product knowledge to address customer inquiries accurately and efficiently.
Team Member
Chick-Fil-A
08.2017 - 01.2020
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Enhanced order accuracy by diligently reviewing and verifying customer information and order details.
- Reduced waiting times for customers by quickly organizing and packing purchases.
- Enhanced front counter operations by maintaining a clean, organized, and welcoming environment.
Sales Associate
Claire's
11.2016 - 07.2017
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Increased customer satisfaction by performing precise and efficient ear piercings in a clean, sanitary environment.
- Enhanced inventory accuracy by diligently organizing and maintaining stockroom shelves.
Education
High School Diploma -
L.W. Higgins High School
Marrero, LA07.2016
Skills
- Customer Service
- Safe Food Handling
- Order Management
- Late-Night Shift Availability
- Reliable and Punctual
- Engaging Personality
- Organized Multi-Tasker
- Customer Service Excellence
- Teamwork and Collaboration
- Menu Memorization
Timeline
Order Fulfillment Associate
Walmart
02.2023 - Current
Sales Floor Associate
Walmart
07.2020 - 01.2022
Team Member
Chick-Fil-A
08.2017 - 01.2020
Sales Associate
Claire's
11.2016 - 07.2017
High School Diploma -
L.W. Higgins High School