Andrea Glaze
York,NE
Summary
Experienced supervisor specializing in process improvement, training, and team leadership. Led operational enhancements and developed staff through targeted training and mentoring. Background includes serving as a Field Training Officer and advancing from Corrections Corporal to CSI. Completed Emergency Preparedness and E-Band instruction, demonstrating ability to perform under pressure and solve complex problems.
Overview
7
7
years of professional experience
Work History
CSI Supervisor
NDCS
York , NE
04.2021 - Current
- Supervised daily operations ensuring adherence to safety protocols and quality standards.
- Trained new staff on operational procedures and company policies for seamless integration.
- Oversaw inventory management, maintaining accurate records of supplies and equipment.
- Implemented process improvements to streamline workflow and minimize operational bottlenecks.
- Managed conflict resolution among team members to maintain a positive work environment.
- Ensured compliance with organizational guidelines during audits and inspections of facilities.
- Recruited and trained staff, providing ongoing mentorship and coaching to enhance team capabilities.
Correction Corporal
NDCS
York, NE
04.2019 - 12.2025
- Supervised inmate activities to maintain order and ensure a safe facility environment.
- Enforced facility policies and procedures to ensure safety of staff and inmates.
- Intervened in potentially violent confrontations between inmates using verbal de-escalation techniques.
- Monitored housing unit activities, ensuring safety and security for both staff and inmates.
- Responded to emergency situations quickly and effectively according to established protocols.
- Trained new staff in operational protocols and emergency response procedures.
- Documented daily activities, incidents, and inmate behavior, contributing to accurate record-keeping and accountability.
Education
High School Diploma -
Elba Public Schools
Elba 05-2016
Associate of Science -
Hastings Community College
Hastings, NESkills
- Process improvement
- Compliance auditing
- Conflict resolution
- Performance evaluation
- Team leadership
- Employee development
- Attention to detail
- Operations management
Timeline
CSI Supervisor
NDCS
04.2021 - Current
Correction Corporal
NDCS
04.2019 - 12.2025
High School Diploma -
Elba Public Schools
Associate of Science -
Hastings Community College