Andrea Godoy
Coram,NY
Overview
6
6
years of professional experience
Work History
Fast Food Worker
Wingstop
Centereach, NY
04.2020 - Current
- Produced thorough, accurate and timely reports of project activities.
- Trained employees on additional job positions to maintain coverage of roles.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Provided leadership during times of organizational change or crisis situations.
- Recruited and trained new employees to meet job requirements.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Recruited and hired qualified candidates to fill open positions.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Assisted with customer requests and answered questions to improve satisfaction.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Completed day-to-day duties accurately and efficiently.
- Understood and followed oral and written directions.
- Answered [Number] calls per shift to assist with customer questions and concerns.
Fast Food Worker
Domino's Pizza
Patchogue, NY
03.2018 - 04.2020
- Counted and balanced cashier drawers.
- Scanned items and checked pricing on cash register for accuracy.
- Answered customer inquiries regarding store policies and procedures.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Answered customers' questions and provided information on store procedures or policies.
- Greeted customers and answered any questions they had about the store's products and services.
- Performed other duties as assigned by management.
- Stocked shelves with merchandise when needed.
- Issued receipts, refunds, credits or change due to customers.
- Greeted customers promptly and responded to questions.
Education
GED -
Suffolk County Community College
Selden, NY12-2023
Some College (No Degree) - Medical Assisting
Eastern Suffolk Boces
West Sayville, NYTimeline
Fast Food Worker
Wingstop
04.2020 - Current
Fast Food Worker
Domino's Pizza
03.2018 - 04.2020
GED -
Suffolk County Community College
Some College (No Degree) - Medical Assisting
Eastern Suffolk Boces