Overview
Work History
Education
Timeline
Generic

Andrea Godoy

Coram,NY

Overview

6
6
years of professional experience

Work History

Fast Food Worker

Wingstop
Centereach, NY
04.2020 - Current
  • Produced thorough, accurate and timely reports of project activities.
  • Trained employees on additional job positions to maintain coverage of roles.
  • Resolved conflicts between employees by providing guidance on company policies and procedures.
  • Provided leadership during times of organizational change or crisis situations.
  • Recruited and trained new employees to meet job requirements.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Recruited and hired qualified candidates to fill open positions.
  • Maintained up-to-date records of employee attendance, payroll information, vacation requests.
  • Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Scheduled interviews for potential candidates and conducted reference checks prior to hire.
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Completed day-to-day duties accurately and efficiently.
  • Understood and followed oral and written directions.
  • Answered [Number] calls per shift to assist with customer questions and concerns.

Fast Food Worker

Domino's Pizza
Patchogue, NY
03.2018 - 04.2020
  • Counted and balanced cashier drawers.
  • Scanned items and checked pricing on cash register for accuracy.
  • Answered customer inquiries regarding store policies and procedures.
  • Processed returns and exchanges of merchandise in accordance with store policies.
  • Maintained current knowledge of store promotions to highlight sales to customers.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
  • Answered customers' questions and provided information on store procedures or policies.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Performed other duties as assigned by management.
  • Stocked shelves with merchandise when needed.
  • Issued receipts, refunds, credits or change due to customers.
  • Greeted customers promptly and responded to questions.

Education

GED -

Suffolk County Community College
Selden, NY
12-2023

Some College (No Degree) - Medical Assisting

Eastern Suffolk Boces
West Sayville, NY

Timeline

Fast Food Worker

Wingstop
04.2020 - Current

Fast Food Worker

Domino's Pizza
03.2018 - 04.2020

GED -

Suffolk County Community College

Some College (No Degree) - Medical Assisting

Eastern Suffolk Boces
Andrea Godoy