Andrea Goins

• Greet all patients and customers.
• Provided patient with after-visit summary and scheduled next appointment to maintain continuous care and facilitate treatment plan.
• Patient check in or registration upon arrival.
• Scheduled appointments to enter appointment date and time into computerized scheduler.
• Collected patient co-pay and issued receipt to confirm payment.
• Called patient to confirm appointment and prepared paperwork prior to visit to expedite check-in process.
• Maintained accurate patient records by diligently updating information in the electronic health record system.
• Verified patient's insurance eligibility and benefits coverage.
• Established strong relationships with referring physicians'' offices by maintaining open lines of communication for seamless coordination of care across providers.
• Collected forms, insurance card and co-pay to facilitate registration process and prepare patient for appointment.
• Contacted insurance company to verify patient coverage before visit.
• Answered incoming calls, scheduled appointments and filed medical records.
• Worked with patients to ascertain issues and make referrals to appropriate specialists.
• Processed payments using cash and credit cards, maintaining accurate records of transactions.

• Enhanced patient care by accurately performing EKG testing and analyzing electrical activity of the heart.
• Adhered to cleaning protocol for EKG machine, Holter cables and accessories to provide safe environment.
• Administered testing with electrocardiogram for patients experiencing events and as screening tool.
• Facilitated seamless transfer of data between departments by uploading completed EKG reports into electronic medical records systems accurately.
• Monitored patient activity during stress test to record data.
• Educated patients on testing and preparation steps prior to procedure.
• Assisted in the identification of abnormal heart conditions by recognizing irregularities in patient''s heart rhythms during EKG readings.
• Provided instruction on Holter monitor and connected patient to analyzer.
• Boosted patient satisfaction through effective communication and empathy during EKG procedures.
• Increased efficiency in daily operations by organizing supplies inventory and restocking as needed.
• Maintained a clean working environment following infection prevention protocols reducing risks associated with cross contamination.
• Collaborated with healthcare teams to provide efficient and accurate patient diagnosis, improving treatment plans.
• Optimized patient comfort during procedures, positioning them correctly to minimize discomfort while obtaining accurate readings.
• Communicated with healthcare workers and physicians concerning test results.
• Transcribed physician interpretations to maintain electronic records for cosign by attending doctor.
• Minimized errors in test results by thoroughly cleaning electrodes and equipment before each use, also removing excess hair at electrode placement sites.
• Initiated CPR for patients in cardiac failure, responding to hospital crisis codes.
• Registered patients by confirming identification, reviewing consultation requests and entering anticipated services to patient log.

• Warmly greeted patients and visitors and made each feel welcome.
• Developed strong working relationships with customers and coworkers through effective communication skills, contributing to a positive work atmosphere for all parties involved in the transportation process.
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• Transported patients to testing and treatment units, operating rooms and other areas using moveable beds, wheelchairs, and stretchers.
• Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
• Maintained cleanliness of transport equipment to minimize infection risk for patients and staff.
• Reduced patient anxiety during transport by maintaining open communication and answering questions.
• Ensured patient safety by properly positioning patients on stretchers, wheelchairs, and other transport equipment.
• Assisted patients in moving out of beds, wheelchairs, stretchers, or medical transport vans.
• Acted as an advocate for patients' needs.
• Maintained confidentiality of patient data and condition to safeguard health information.
• Enhanced patient comfort by providing compassionate care and timely transportation.
• Assisted with discharge process by escorting patients with belongings to leave facility safely and comfortably.
• Collaborated with CNAs, nurses, and physicians to maintain stability during transport and facilitate event-free transport.
• Assisted patients in using oxygen tanks and other medical equipment to manage smooth transition from hospital to designated location.
• Communicated with patients, family members and healthcare staff to coordinate transportation schedules.
• Expedited patient discharge process by promptly responding to transport requests from nurses or physicians.
• Assisted with lifting and handling patients using appropriate patient safety equipment such as lift swings, stand-up lifts and overhead lifts.
• Provided emotional support to patients and their families during challenging times, such as death fostering the most positive hospital experience. Transfer of the deceased to the hospital morgue.
• Completed detailed patient transport logs, ensuring accurate documentation for hospital records.
• Facilitated smooth transitions between different areas of the hospital by coordinating with clinical staff during patient transfers.
• Performed vehicle safety checks before transporting patients to avoid delays and manage wear and tear.
• Cleaned and sanitized hospital equipment.
• Lifted or assisted others to lift patients to move them on or off beds, surgical tables or stretchers.

• Received incoming shipments, compared contents against associated records and transmitted to proper department.
• Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
• Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
• Reduced shipping errors through meticulous inspection of outgoing packages and double-checking labels.
• Processed invoices and order forms for goods received and shipped for proof of transactions.
• Completed basic mathematical calculations to check weights and dimensions of shipments.
• Maximized warehouse space utilization by reorganizing storage areas according to product types, sizes, and turnover rates.
• Maintained accurate inventory levels through regular cycle counts and updating the warehouse management system accordingly.
• Streamlined receiving processes, ensuring proper documentation and prompt distribution of incoming goods to appropriate departments.
• Reviewed order data to verify transactions and shipping dates.
• Conducted counts and audits of inventories to identify and resolve discrepancies in records.
• Ensured workplace safety compliance through routine equipment checks, hazard assessments, and adherence to OSHA guidelines.
• Verified transactions, product orders and shipping dates and entered information into databases and reports.
• Operated equipment such as forklifts and balers to move outgoing shipments to loading area.
• Enhanced warehouse organization by implementing a barcode tracking system for incoming shipments.
• Collaborated effectively with cross-functional teams and departments to resolve discrepancies in orders or address any issues promptly.
• Packed, secured, labeled and applied postage to materials to prepare items for shipment.
• Inspected incoming and outgoing shipments to identify discrepancies with records.
• Verified orders by comparing names and quantity of items packaged with shipping documents.

To provide quality cleaning to entire facility. To clean common areas; To dust,mop,sweep and polish furniture. Remove all trash, to vacuum carpets, clean staff and community bathrooms, lounges and residents rooms. To set up empty rooms as model rooms. To maintain a clean and safe living environment for all Residents.

• Collaborated with housekeeping and maintenance teams for timely room turnover.
• Collaborated with housekeeping team to maintain an organized workflow, ensuring timely completion of tasks.
• Maintained efficient communication with housekeeping staff to guarantee timely room availability.
• Adhered strictly to safety protocols, minimizing accidents and injuries among housekeeping staff members.
• Maintained inventory of housekeeping supplies, minimizing waste and reducing costs.
• Enhanced teamwork among housekeeping staff through clear communication and collaboration on daily tasks.
• Collaborated with housekeeping staff to ensure timely room availability for incoming guests.

• Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
• Planned, prepared, and served meals and snacks according to prescribed diets.
• Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
• Documented residents' mental status, sleep, and eating patterns in medical record books.
• Recognized and reported abnormalities or changes in patients' health status to case manager.
• Remained alert to problems or health issues of clients and competently responded.
• Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
• Monitored and assisted residents through individual service plans.
• Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
• Scheduled and accompanied clients to medical appointments.
• Determined specific needs and provided most appropriate level of services for patient well-being.
• Furthered skills by actively taking part in employee training and taking classes to improve skills.
• Ensured confidentiality of personal information pertaining to each resident while diligently adhering to HIPAA regulations.
• Collaborated with interdisciplinary teams to develop comprehensive care plans tailored to each resident''s unique requirements.
• Maintained thorough documentation of resident progress, effectively communicating updates to team members as necessary.
• Assisted in meal preparation and service, ensuring the nutritional needs of each resident were met consistently.
• Enhanced resident well-being by providing personalized care and attention to their individual needs.
• Developed effective strategies for addressing challenging behaviors exhibited by some residents in a calm and understanding manner.
• Provided compassionate assistance with daily living tasks such as bathing, dressing, grooming, and mobility support.
• Actively participated in facility-wide meetings and training sessions, contributing valuable insight into areas requiring improvement or adjustment.
• Implemented creative activities to promote both mental and physical stimulation among residents.
• Improved the living environment for residents by maintaining cleanliness, organization, and safety in shared spaces.
• Streamlined daily routines for residents through efficient scheduling and time-management practices.
• Fostered strong relationships with residents and their families, ensuring open communication and trust.
• Promoted a positive atmosphere within the community by encouraging socialization among residents during group activities and events.
• Partnered with other staff members for seamless shift transitions, guaranteeing consistent quality of care for all residents at all times.
• Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
• Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
• Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.
• Documented patient information and care activities in electronic health record.
• Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
• Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
• Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
• Helped patients with self-feeding and assisted feeding, based on individual needs.
• Helped patients complete range of motion exercises to prevent loss of function during care.
• Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.

• Contributed to the efficient functioning of the office by performing various clerical tasks, including data entry, photocopying, and faxing.
• Collaborated with teammates to ensure smooth shift transitions and uninterrupted service for customers, sharing relevant information and providing assistance as needed.
• Greeted and welcomed constituents and guests at office, offering immediate assistance and liaising between upper office staff and general public.
• Answered customer phone calls to address questions and provide assistance with their needs, To answer multi phone lines. distribute mail. To perform all payment transactions, set appointments, give tours of facility, to package prints, mail promotional ads, to give appointment reminders and consult and give answers where needed.