Andrea Gollihugh

Communicate with clients , attorneys, state offices and employers, resolving questions regarding child's best interest and obtaining essential information needed to be entered on the TEXAS Child Support System. Schedule parent/ child visits and assisted birth parents attend status hearings for scheduled video conferences. Documentation updated on system daily, throughout the life of the case. Prepare court reports to dismiss, terminate and suspend. Perform parent locate for purpose of establishing support orders or enforcement of an existing order. Review incoming emails, mail, telephone action sheets, faxes, mail alerts/reminders generated by the Texas State Computer System daily. Attend weekly team meetings.

• Strengthened community partnerships by collaborating with local organizations offering resources supportive of achieving permanency goals.
• Enhanced family reunification efforts through diligent monitoring of progress and timely adjustments to case plans.
• Advocated for children''s best interests during court proceedings, ensuring their voices were heard in determining their futures.
• Supported birth parents in working towards reunification by connecting them with appropriate services and providing ongoing guidance throughout the process.
• Monitored the well-being of children in care through regular visits and check-ins, addressing concerns promptly and effectively.
• Conducted outreach to families and other community partners to identify ways to address social, emotional and behavioral needs.
• Developed strong rapport with clients by demonstrating empathy, cultural sensitivity, and professionalism throughout all interactions.
• Collaborated with multidisciplinary teams to address complex cases, ensuring appropriate services were provided for children and families.
• Evaluated client progress against established case plan goals, adjusting strategies as needed to maximize permanency outcomes.
• Assisted families in navigating the social services system, including applying for benefits, accessing resources and connecting with other family support services.
• Implemented research-based interventions and strategies to support positive behavior and social-emotional development.
• Conducted thorough assessments of potential adoptive families, ensuring a safe and nurturing environment for the child.
• Presented comprehensive reports on client progress at team meetings, court hearings and attorneys to contributing valuable insights to inform decision making processes.
• Ensured timely completion of required paperwork by closely managing caseloads and prioritizing tasks according to urgency.
• Facilitated family meetings to ensure communication and collaboration between family members.
• Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
• Completed comprehensive assessments of families to identify needs and develop treatment plans.
• Promoted a positive work environment within the agency by actively participating in team building activities, sharing best practices, and offering support to colleagues when needed.

Delivered ongoing support for families navigating the child welfare system, contributing to successful rectifications in multiple cases.

• Conducted thorough assessments to determine client eligibility for various programs and services.
• Assisted clients in preparing applications for social security benefits, housing and assistance programs.
• Enhanced client well-being by developing comprehensive case plans addressing individual needs.
• Mentored new caseworkers as they transitioned into their roles, providing guidance on best practices and procedures.
• Documented progress in treatment plans, educational, and recreational activities and maintained updated case records.
• Assisted clients in developing and setting realistic goals to promote positive change.
• Implemented evidence-based practices in casework interventions, enhancing overall effectiveness of service delivery.
• Maintained high level of client confidentiality, following strict guidelines, and recommendations.

• Coordinated and monitored visits between ward of state and parents.
• Provided documentation to selective staff / caseworkers
• Sorted, received, and distributed mail correspondence between departments and personnel.
• Organized and conducted training to others in assigned area of responsibilities.
• Helped maintain office security by monitoring visitor access and issuing badges as needed.
• Collaborated with other teams in operating obligations.
• Assisted in administrative procedures.
• Prepare, attend, and testify in court proceeding as required by the Department.
• Provided clerical support to company employees by copying, faxing, and filing documents.
• Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.

Helped maintain office security by monitoring visitor access and issuing badges as needed. Organized, maintained and updated information in computer databases.

• Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
• Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
• Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
• Played an instrumental role in maintaining a clean work environment by coordinating office maintenance and cleaning schedules.
• Operated multi-line telephone system to answer and direct high volume of calls.
• Restocked supplies and submitted purchase orders to maintain stock levels.
• Corresponded with clients through email, telephone, or postal mail.
• Tracked important information in impact spreadsheets and ran reports or generated graphs using data.

• Opened and closed location and monitored successful operations strategies and maximize business success.
• Increased accuracy in financial reporting by implementing robust accounting practices and attention to detail in data entry tasks.
• Participated in team projects, demonstrating an ability to work collaboratively and effectively.
• Cultivated interpersonal skills by building positive relationships with others.
• Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
• Utilized company's accounting systems to review reports and prepare assessments.
• Worked flexible hours across night, weekend, and holiday shifts.
• Successfully managed budgets and allocated resources to maximize productivity and profitability.
• Contributed receiving data for financial lead for end-of-year accounting and internal audit processing.
• Prepared and processed monthly billing statements as well as company deposit procedures.
• Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives.
• Organized and updated databases, records and other information resources.
• Supported senior management by assisting with daily tasks, meeting coordination, travel arrangements, and expense reporting.
• Managed and organized functions and oversaw daily operations of office with CEO.