Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Andrea Gomez

Fort Worth

Summary

Experienced service professional with 10 years of high-volume customer engagement, now pursuing a career transition into a structured, growth-oriented role where communication, multitasking, and operational support skills contribute to business success.

Overview

5
5
years of professional experience

Work History

Team Lead

HG Sply Co
10.2023 - 01.2026
  • Assisted in developing and delivering training programs to help staff provide excellent customer service.
  • Supported onboarding and skill development for new and existing team members.
  • Created training materials and led hands-on demonstrations to maintain service consistency across the team.
  • Managed schedules, accepted time off requests and found coverage for short shifts.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.

Project Mgr

Tello Roofing & Solar
05.2023 - 01.2025
  • Served as the primary point of contact for contractors, crews, and homeowners
  • Supervised on-site operations, ensuring safety compliance and quality standards
  • Coordinated daily workflows, materials, and job scheduling
  • Provided regular project updates to clients on progress, timelines, and issues
  • Procured materials and managed logistics, including equipment, truck, and trailer transport
  • Handled disposal operations and jobsite cleanup as needed
  • Maintained accurate records of receipts, expenses, and project documentation
  • Prepared invoices, processed payments, and issued checks

Admin Assistant

Divino Title
01.2021 - 01.2023
  • Provided daily office support, ensuring smooth administrative and front-desk operations
  • Prepared and processed invoices, payments, and client documentation
  • Scheduled and managed 68A inspections and related compliance appointments
  • Organized and maintained filing systems for titles, bonds, and legal records
  • Answered and directed incoming calls, assisting customers with inquiries and service requests
  • Coordinated in-person visits to the DMV and bond offices to submit and retrieve documents
  • Managed website, ads, and IT related duties in office

Education

A.A.S - Business Administration

Tarrant County College
Fort Worth, Texas

Skills

  • Project coordination and workflow management
  • Client and contractor communication
  • Scheduling, time management, and deadline tracking
  • Document control, filing, and record keeping
  • Invoicing, expense tracking, and basic bookkeeping
  • Logistics, materials coordination, and transportation management
  • Customer service and professional phone etiquette
  • Attention to detail and accuracy in paperwork
  • Problem-solving in fast-paced environments
  • Organization and multitasking
  • Attention to detail
  • Conflict resolution
  • Coaching and mentoring

Languages

Spanish
Native or Bilingual

Timeline

Team Lead

HG Sply Co
10.2023 - 01.2026

Project Mgr

Tello Roofing & Solar
05.2023 - 01.2025

Admin Assistant

Divino Title
01.2021 - 01.2023

A.A.S - Business Administration

Tarrant County College
Andrea Gomez