Summary
Overview
Work History
Education
Skills
Certification
Timeline
Additionalinformation - Personalreferences
certification
certification
References
Hi, I’m

Andrea Gonzales

Lakewood,CO

Summary

Detail-oriented Pharmacy Technician with 26 years of experience in retail pharmacy settings. Proficient in Medicare Part D and prior authorization processes. Dedicated to delivering high-quality patient care, ensuring accurate medication dispensing, and providing exceptional customer service. Seeking to leverage knowledge and skills in a dynamic pharmacy environment to enhance operational efficiency and support positive health outcomes.

Overview

28
years of professional experience
1
Certificate

Work History

Kaiser Permanente

Pharmacy Tech CPHT
05.2023 - 07.2024

Job overview

  • Accurately entered prescription information into the pharmacy management system, ensuring completeness and correctness of data
  • Verified patient information and medication details for accuracy and compliance with regulatory requirements
  • Assisted customers with inquiries related to prescription status, insurance coverage, and medication availability
  • Processed prescription billing, including insurance claims and payment collections
  • Conducted regular inventory checks to ensure accurate stock levels and avoid medication shortages
  • Fostered supportive learning environment, facilitating peer-to-peer tech tutoring sessions.
  • Ensured proper storage conditions for medications, adhering to safety and regulatory standards

Optium Infusion Pharmacy

Pharmacy Technician
10.2021 - 04.2023

Job overview

  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Supported insurance claim processing, facilitating smoother patient transactions.
  • Resolved third-party billing, computer system and customer service issues.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Conducted patient follow-ups to confirm medication effectiveness and address concerns.
  • Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.

Walgreens

Pharmacy Technician CPhT
10.2015 - 03.2020

Job overview

  • Efficiently entered and updated prescription information, ensuring accuracy in patient records
  • Prepared and dispensed medications, verified prescription accuracy, and labeled medications with instructions
  • Managed cash transactions, balanced cash drawer, and processed credit card and insurance payments
  • Contacted insurance companies to verify patient coverage, processed claims, and resolved billing issues
  • Process insurance claims and handle billing issues or discrepancies
  • Monitored inventory levels, ordered stock, received shipments, and conducted regular audits
  • Acted as liaison for insurance inquiries, assisted with pre-authorization, and provided coverage information
  • Maintained a clean pharmacy environment, assisted customers, and supported the pharmacist with daily operations

King Soopers

Pharmacy Technician CPhT
01.2009 - 01.2015

Job overview

  • Assisted pharmacists in daily operations, ensuring efficient workflow and accurate medication dispensing
  • Entered prescription data into the pharmacy information system, maintaining high levels of accuracy and attention to detail
  • Filled prescriptions, adhering to all regulatory requirements and pharmacy protocols to ensure patient safety
  • Managed cashier duties, including processing transactions, handling customer inquiries, and maintaining cash register accuracy
  • Coordinated insurance calls and billing, resolving issues related to coverage, claims, and reimbursements to streamline patient access to medications
  • Conducted inventory control tasks, such as ordering supplies, restocking shelves, and managing medication expirations to ensure inventory accuracy and availability
  • Communicated with doctors' offices to obtain refill authorizations, ensuring timely and accurate prescription renewals for patients

Walgreens

Pharmacy Technician CPhT
01.1997 - 01.2009

Job overview

  • Accurately inputted prescription information into the pharmacy management system
  • Verified and updated patient records, ensuring data integrity and confidentiality
  • Precisely filled prescriptions according to doctors' orders, maintaining a high level of accuracy
  • Compounded medications and prepared dosages as per pharmacy protocols
  • Managed cash transactions, ensuring correct processing of payments for prescriptions
  • Handled credit card transactions and reconciled daily cash register totals
  • Communicated with insurance companies to resolve billing issues and verify patient coverage
  • Processed insurance claims and ensured timely reimbursement
  • Assisted patients in understanding their insurance benefits and coverage
  • Acted as a liaison between patients and insurance providers to address coverage questions
  • Provided exceptional customer service, addressing customer inquiries and resolving issues
  • Assisted in store operations including stocking shelves, organizing merchandise, and maintaining a clean and orderly environment
  • Conducted regular inventory checks and maintained adequate stock levels
  • Ordered medications and supplies, reducing instances of stock shortages

Education

Emily Griffith Opportunity School

GED

Pima Medical Institute
Denver, CO

Medical Assistant Certificate from Medical Assistant
06-2025

Skills

    - **Medication Dispensing:** Proficient in accurately dispensing prescriptions and consulting patients on medication usage and safety

    - **Patient Care:** Strong commitment to providing high-quality patient care and support, addressing patient queries and concerns effectively

    - **Pharmacy Management Software:** Experienced in using various pharmacy management systems for order entry, inventory management, and electronic health records

    - **Medicare Part D Expertise:** In-depth knowledge of Medicare Part D, including eligibility, enrollment, and formulary management

    - **Prior Authorization Processes:** Skilled in navigating and facilitating prior authorization requests to ensure timely patient access to medications

    -

    - **Customer Service:** Excellent interpersonal skills to maintain positive relationships with patients and healthcare professionals

    - **Regulatory Compliance:** Familiar with pharmacy regulations and standards to ensure adherence to state and federal guidelines

    - **Inventory Management:** Experience in managing medication inventory and conducting stock audits to prevent discrepancies and shortages

    - **Team Collaboration:** Ability to work collaboratively with pharmacists, healthcare providers, and pharmacy team members to optimize patient care

Certification

  • Pharmacy Technician Board certified
  • State of Colorado QMAP certified

Timeline

Pharmacy Tech CPHT

Kaiser Permanente
05.2023 - 07.2024

Pharmacy Technician

Optium Infusion Pharmacy
10.2021 - 04.2023

Pharmacy Technician CPhT

Walgreens
10.2015 - 03.2020

Pharmacy Technician CPhT

King Soopers
01.2009 - 01.2015

Pharmacy Technician CPhT

Walgreens
01.1997 - 01.2009

Emily Griffith Opportunity School

GED

Pima Medical Institute

Medical Assistant Certificate from Medical Assistant

Additionalinformation - Personalreferences

Available upon request.

certification

Certification:

PTCB certificate

Certification #170100798065330

07/31/2000-07/31/2026


Licence:

certification

License:

State board of Pharmacy

Denver,Colorado

PHAT.0007694


References

  • Erica Perez, RN, (817) 980-0409
  • Lisa Detwiler, RN, 303-949-6690
  • Kathleen Moeder, (720) 461-4261
Andrea Gonzales