Andrea Gonzalez
Miami,FL
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
7
7
years of professional experience
Work History
Legal Assistant
Raymond Carrero P.A.
02.2024 - Current
- Increased client satisfaction by efficiently managing case files and promptly addressing inquiries.
- Facilitated timely resolution of legal matters by preparing and organizing essential documents.
- Coordinated logistics for trials or hearings successfully such as booking travel accommodations for lawyers or witnesses while adhering to budget constraints.
- Filed court documents and legal pleadings with court clerk on behalf of attorneys.
- Improved communication between attorneys and clients by scheduling meetings, providing status updates, and relaying critical information promptly.
- Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.
Administrative Assistant
Herval Corporation
03.2023 - 02.2024
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Monitored supervisor's work calendar and scheduled appointments, meetings and travel.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Arranged rapid office equipment repair and maintenance with vendors.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Responded to inquiries from callers seeking information.
Manager
Panera Bread
06.2018 - 03.2023
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Achieved or exceeded financial goals on regular basis by controlling expenses, optimizing schedules and regulating inventory usage.
- Developed and maintained relationships with customers and suppliers through account development.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Established and updated work schedules to account for changing staff levels and expected workloads.
Waitress
Rinconcito Superlatino 2
07.2017 - 05.2018
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Greeted new customers, discussed specials and took drink orders.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Education
No Degree - Business
Miami Dade College
Miami, FLHigh School Diploma -
San Ignacio
Caracas, Venezuela08.2016
Skills
- Responding to Difficult Customers
- Upbeat and Positive Personality
- Notary Public
- Issue and Complaint Resolution
- Team Member Motivation
- Scheduling and Coordinating
- Management Training
- Task Prioritization
- Proofreading
- Calendar Management
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Legal Assistant
Raymond Carrero P.A.
02.2024 - Current
Administrative Assistant
Herval Corporation
03.2023 - 02.2024
Manager
Panera Bread
06.2018 - 03.2023
Waitress
Rinconcito Superlatino 2
07.2017 - 05.2018
No Degree - Business
Miami Dade College
High School Diploma -
San Ignacio