ANDREA GONZALEZ
San Bernardino,CA
Summary
A seasoned healthcare professional with five years as a medical assistant in Neurosurgery and two years as a new patient navigator for Oncology, now eager to provide more advanced care as a Licensed Vocational Nurse. Kind and punctual individual with a passion for improving the well-being of others.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Licensed Vocational Nurse
Loma Linda University Health Care
09.2024 - Current
- Worked with multidisciplinary team to carry out successful treatment plans for diverse acute and chronic conditions.
- Cared for wounds, provided treatments, and assisted with procedures.
- Assessed patients' temperature, pulse, and blood pressure and recorded in electronic medical records.
- Documented accurate and complete patient information to address patient problems and expected outcomes.
- Strengthened infection control measures by strictly following hand hygiene protocols and utilizing personal protective equipment when necessary.
- Administered medications and injections to patients.
- Assisted with procedures such as Cystoscopies, Stent Removals, and Botox injections
- Providing direct care nursing care including catheter changes, voiding trials, self catheterization teaching, PTNS treatments, and Lupron Injections.
Patient Navigator
Loma Linda University Medical Center
10.2022 - Current
- Provided assistance to patients and families with navigating the health care system
- Identified and coordinated resources for patient needs, including referrals to community services
- Assisted in scheduling appointments, tests, and procedures for patients
- Attended team meetings to discuss patient cases and develop individualized care plans
- Maintained accurate records of patient interactions and outcomes in electronic health record systems
- Facilitated communication between physicians, specialists, nurses, social workers, insurance companies, employers.
- Managed a caseload of diverse patients with various health conditions, consistently meeting performance metrics for quality and timeliness of care.
- Assisted patients in scheduling doctor and healthcare appointments.
- Maintained detailed records of all patient interactions in accordance with privacy regulations and organizational policies.
- Educated patients on insurance and healthcare plans.
Medical Assistant
Loma Linda University Health Care
03.2017 - 10.2022
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment
- Scheduled appointments for patients via phone and in person
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies
- Educated patients about medications, procedures and physician's instructions
- Organized charts, documents and supplies to maintain team productivity
- Contacted pharmacies to submit and refill patients' prescriptions
- Secured patient information and maintained patient confidence by completing and safeguarding medical records
- Assessed, documented and monitored vital signs for patients within outpatient setting
- Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes
- Collaborated with local pharmacies to resolve and clarify issues with patient medication
- Efficiently performed insurance verification and pre-certification and preauthorization functions
- Assisted with diagnostic testing by collecting and packaging biological specimens for external laboratory analysis
- Followed principles of asepsis and infection control to meet patient safety guidelines
- Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process
- Collected forms, copied insurance cards and coordinated patient information for billing and insurance processing
- Assisting the providers with minor procedures such as Fiducial Placements for Deep Brain Stimulation surgeries and advanced wound care such as incisional irrigation and removal / replacement of wound vacs
- Documented medical data in patient charts, facilitating accurate records
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Conducted patient follow-up calls to monitor treatment progress and answer any questions.
Education
Vocational Nursing - Nursing
American Career College
Ontario, Ca04.2024
Medical Assisting -
Chaffey College
Rancho Cucamonga, CA06.2016
High School Diploma -
Wilmer Amina Carter High School
USSkills
- Documentation Procedures Expert
- Professional Bedside Manner
- Treatment Room Preparation
- HIPAA Compliance
- Wound Care and Irrigation
- Understands Medical Procedures
- Procedure Assistance
- Examination Preparation
- Cleaning and Organizing
- Medical Terminology
- Medical Recordkeeping
- Confidentiality
- Insurance Expert
- Communicating to Patients and Families
- Patient Needs Assessment and Referral
- Patient Registration
- Insurance Authorizations
- Appointment Scheduling
- Punctual and Hardworking
- Patient Interviewing
- Teamwork and Collaboration
- Attention to Detail
- Reliability
- Adaptability and Flexibility
Certification
- Vocational Nurse
- Basic Life Support - American Heart Association
Timeline
Licensed Vocational Nurse
Loma Linda University Health Care
09.2024 - Current
Patient Navigator
Loma Linda University Medical Center
10.2022 - Current
Medical Assistant
Loma Linda University Health Care
03.2017 - 10.2022
Vocational Nursing - Nursing
American Career College
Medical Assisting -
Chaffey College
High School Diploma -
Wilmer Amina Carter High School
- Vocational Nurse
- Basic Life Support - American Heart Association
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