Andrea Gonzalez
Kissimmee,FL
Summary
Diligent guest and costumer services team member bringing experience working around pools with personalized support for every need. Keep guests satisfied with fast, knowledgeable assistance and organized deck areas. Trained in emergency response. Skilled at completing daily assignments and contributing to team success. Always willing to take on any task. Adapts quickly to new needs and policies.
Experienced server / attendant with solid background in foodservice. Offers excellent track record of tackling various tasks to support kitchen and wait staff. Demonstrates genuine hospitality to establish rapport with patrons and deliver memorable experiences.
Overview
5
5
years of professional experience
Work History
Server, Bartender and Barista
Marriot Hotel
05.2023 - Current
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Greeted customers, answered questions and recommended specials to increase profits.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
- Prepared drinks according to standard recipes.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Provided excellent customer service to ensure satisfaction.
Food and Beverage Attendant
Disney
02.2022 - 05.2023
- Maintained dining and food service areas to maximize safety and cleanliness.
- Operated cash registers to handle both cash and card transactions, providing customers with appropriate change and receipts.
- Greeted customers promptly and courteously, took orders accurately, and served food and drinks efficiently.
- Responded quickly to customer complaints or special requests in a professional manner.
Customer Service Cashier
Crocs
04.2022 - 01.2023
- Checked promotional flyers, signage, and other advertisements to verify sale prices and items
- Coordinated with specific departments to help customers find product advice and information
- Answered customer questions regarding products and services, company policies, and pricing.
Food and Beverage Cashier
Macdonald's
03.2020 - 10.2020
- Kept customers happy by quickly processing payments and bagging purchases
- Completed cleaning and sanitizing tasks aligned with company protocols
- Located requested food items from storage areas or kitchen stations and plated or bagged
- Maintained cleanliness and presentation of storefront, cleared clutter, and restocked utensils
- Recaptured sales from dissatisfied customers using conflict mediation skills.
Education
High School Diploma -
Celebration High School
Kissimmee, FL05.2021
Skills
- Deck cleaning
- Guest service
- Retail assistance
- Maintenance monitoring
- Emergency response
- Beverage Preparation
- Sales expertise
Languages
Spanish
Native or Bilingual
Timeline
Server, Bartender and Barista
Marriot Hotel
05.2023 - Current
Customer Service Cashier
Crocs
04.2022 - 01.2023
Food and Beverage Attendant
Disney
02.2022 - 05.2023
Food and Beverage Cashier
Macdonald's
03.2020 - 10.2020
High School Diploma -
Celebration High School
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