Andrea Gonzalez Soto
Federal Way
Summary
Dynamic kitchen professional with a positive attitude and strong customer service skills, honed at McDonald's. Proven ability to enhance productivity and customer satisfaction through effective teamwork and adherence to food safety standards. Skilled in food preparation and cash handling, consistently delivering quality service in high-pressure environments.
Overview
5
5
years of professional experience
Work History
Kitchen Staff Member
McDonald's
02.2020 - 07.2022
- Maintained a clean and organized workspace, adhering to strict hygiene standards for optimal food safety.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Contributed to positive workplace culture through strong teamwork, open communication, and a commitment to excellence.
- Increased overall kitchen productivity by assisting in multiple stations as needed during busy shifts.
- Enhanced customer satisfaction with timely meal preparation and consistent quality.
Deli Clerk
PCC Community Markets
06.2022 - 12.2023
- Greeted customers at counter to fulfill requests and answer questions.
- Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
- Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
Customer Service
McDonald's
08.2023 - 10.2024
- Provided outstanding customer service, addressing guest concerns promptly and professionally.
- Provided friendly customer service to guests and addressed concerns.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with menu items and accurate order fulfillment.
- Managed cash transactions for a high-volume drive-thru, maintaining accuracy and efficiency.
- Took orders at drive-thru or front counter and accurately processed payments to provide guests with great service.
- Followed food safety and sanitation guidelines at all times.
Education
Kentlake High School
Maple Valley, WASkills
- Positive attitude
- Customer service
- Knife skills
- Cooking
- Workplace health and safety
- Continuous improvement
- Food preparation
- Cash handling
- Patience and empathy
- Problem-solving
- Following directions
- Dependability
Languages
Spanish
Native or Bilingual
Timeline
Customer Service
McDonald's
08.2023 - 10.2024
Deli Clerk
PCC Community Markets
06.2022 - 12.2023
Kitchen Staff Member
McDonald's
02.2020 - 07.2022
Kentlake High School