Andrea Goodreau
Fairbanks
Summary
Accomplished Body Shop Manager with a proven track record in operational efficiency, process optimization, and customer relationship management. Boosted monthly revenue by $40,000 through strategic improvements and effective communication.
Overview
10
10
years of professional experience
Work History
Body Shop Manager
Doc's Garage
Lexington
02.2011 - 01.2021
- Estimated and executed comprehensive vehicle repair plans, ensuring high-quality outcomes and operational efficiency.
- Coordinated and evaluated parts and collision center needs to enhance workflow efficiency.
- Maintained customer satisfaction by efficiently handling Direct Repair Programs.
- Facilitated cross-departmental collaboration between sales, service, and parts teams to enhance operational efficiency.
- Ensured a safe working environment by addressing technician concerns promptly.
- Boosted monthly revenue by $40,000 within four months through process optimization and staff training.
- Ensured adherence to quality control standards, fostering trust and satisfaction in customer relationships.
- Coordinated effective interdepartmental and external stakeholder communications.
- Compiled and assessed operational data to drive improvements in efficiency and productivity.
- Addressed customer concerns effectively, ensuring clarity in communication of policies and procedures.
- Built strong customer relationships by explaining their Right to Appraisal.
Education
Bachelor of Science - Business Administration And Management
Bridgewater State University
Bridgewater, MA06-1997
Skills
- Operational efficiency
- Customer relationship management
- Process optimization
- Cross-departmental collaboration
- Effective communication
- Attention to detail
- Time management
- Safety management
- Service documentation
- Repair logging
- Inventory management
- Computer skills
- Service records management
- Team collaboration
Timeline
Body Shop Manager
Doc's Garage
02.2011 - 01.2021
Bachelor of Science - Business Administration And Management
Bridgewater State University
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