Andrea Goolsby
Calera,AL
Summary
Personable Catering Coordinator skilled in managing large and small-scale events to exceed client expectations. Independently monitors catering functions and utilizes tools and systems effectively. Consistently displays strong commitment to excellent customer service and food quality to create memorable client experiences. Meticulous Catering Coordinator with Number years of catering industry experience. Maintains high standards in catering, preparation, packaging and delivery to achieve client satisfaction. Effectively manages banquet operations to promote quality service while meeting financial goals. Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
19
19
years of professional experience
Work History
Catering Coordinator
The Flying Biscuit Cafe
03.2020 - Current
- Solicited, negotiated and booked new and repeat business through previous clients, local businesses and event management companies to maximize catering revenue and meet and exceed goals.
- Maintained extensive calendar of events and attended necessary event meetings and conference calls.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Communicated with customers to review catering goals and budget, deliver quotes and proposals, schedule event and carry out catering needs as contracted.
- Oversaw food preparation and monitored safety protocols.
- Monitored and controlled banquet budget and coordinated with events budgets to maximize revenue and minimize expenses while providing quality guest service.
- Analyzed catering orders and liaised with staff to set up equipment, supplies and menus to meet client expectations.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Developed unique events and special promotions to drive sales.
- Handled incoming company phone calls, addressing customer needs, concerns and deadlines to promote retention and satisfaction.
- Coordinated with catering staff to deliver food services for special events and functions.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Planned, scheduled and oversaw tastings allowing interested parties and clients to sample popular menu items prior to making selections.
Co Owner
The Smoking Grill
09.2004 - 10.2019
- Evaluated suppliers to maintain cost controls and improve operations.
- Monitored performance, identified areas of improvement and devised solutions to address areas of weakness.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Trained and guided team members to maintain high productivity and performance metrics.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Improved operational efficiencies to reduce costs and improve productivity.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Prepared annual budgets with controls to prevent overages.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Managed financial operations and investments to maximize profits and minimize costs.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Interacted well with customers to build connections and nurture relationships.
- Trained new employees on proper protocols and customer service standards.
Education
General Studies
Gadsden State Community College
Gadsden, AL09.2015
Skills
- Catering Marketing
- Vendor Relations
- Billing and Payment Processing
- Catering Menu Development
- Critical Thinking
- Client Relationship Management
- Banquet Coordination
- Event Logistics
- Menu Coordination
- Menu Planning
- Dietary Restriction Compliance
- Office Supplies and Inventory
- Hospitality Management
- Customer Needs Assessments
- Customer Service
- Sanitation Procedures
- Order Processing
- Reading Comprehension
- Menu Pricing
- Event Planning
- Cash Register Operations
- Invoice Filing
- Time Management
- Timeline Planning
- Food Safety and Sanitation
- Personnel Supervision
- Staff Scheduling
- Procedure Preparation
- Vendor Communication
- Managing Deliveries
- Facilities Planning
- Teamwork and Collaboration
- Front of House Management
- POS Terminal Operation
- Cook Foods
- Calm and Pleasant Demeanor
- Developing Special Dishes and Recipes
- Monitoring Food Preparation
- Menu Pricing and Writing
- Serve Customers
- Catering Services
- Service Delivery Management
- Counting Money
- Schedule Crew Members
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Very organized and highly self motivated
- Strong communication skills written and verbal
- Outgoing and driven
Timeline
Catering Coordinator
The Flying Biscuit Cafe
03.2020 - Current
Co Owner
The Smoking Grill
09.2004 - 10.2019
General Studies
Gadsden State Community College