Summary
Overview
Work History
Education
Skills
Timeline
Generic

Andrea Gowie

Gurnee,IL

Summary

Resourceful Human Resources Manager offers employee relations and business management expertise paired with first-rate communication and problem-solving abilities. Strategic and well-rounded professional seasoned in managing and overseeing various aspects of HR. Commended for building trusting relationships within organization to support business needs.

Overview

17
17
years of professional experience

Work History

Global HR Compliance Manager

UL Solutions
Northbrook, IL
04.2017 - Current
  • Investigated workplace issues with professionalism and sensitivity and detailed incidents in reports to senior executives.
  • Encouraged open communications, promoting positive and pro-employee work environment.
  • Handled sensitive employee and company information with highest level of confidentiality and discretion.
  • Directed HR programs, policies and processes to improve operational efficiency.
  • Held exit interviews and documented information discussed with employees.
  • Managed full-cycle human resource operational activities to maximize HR employee performance.
  • Provided HR consultation services to leadership and department heads.
  • Compiled reports to provide management with accurate information and comply with policies and procedures.
  • Achieved desired work environment and performance by proactively advising and guiding employees on best practices and overseeing HR training.
  • Used HR website and other media to communicate HR processes, increasing understanding and consistent use.

Part-Time HR Manager

Resurgence Legal Group
Bannockburn, IL
03.2013 - Current
  • Handled sensitive employee and company information with highest level of confidentiality and discretion.
  • Investigated workplace issues with professionalism and sensitivity and detailed incidents in reports to senior executives.
  • Encouraged open communications, promoting positive and pro-employee work environment.
  • Recruited new employees and built relationships, driving visibility.
  • Held exit interviews and documented information discussed with employees.
  • Managed full-cycle human resource operational activities to maximize HR employee performance.
  • Provided HR consultation services to leadership and department heads.
  • Advised leadership on vacation and sick time, benefits, job services and employment discrepancies.
  • Anticipated and responded to emerging business needs by serving as change advocate.

Employee Relations Manager

UL Solutions
Northbrook, IL
04.2017 - 03.2021
  • Mediated conflict and employment issues to avoid litigation.
  • Provided advice and guidance to leadership and non-management personnel in resolving work-related problems.
  • Guided managers and supervisors on resolving discipline issues and employee grievances.
  • Conducted exit interviews, quickly completing necessary employment termination paperwork.
  • Facilitated regular meetings to discuss and develop plans to positively influence workplace relationships.
  • Liaised with staff and management in analysis and resolution of issues, grievances and conflicts.
  • Investigated, arbitrated and resolved employee complaints and issues.
  • Supported quarterly performance assessments to increase employee retention and performance improvement.
  • Enhanced employee welfare by adhering to established procedures for duration of investigations and disciplinary actions.
  • Participated in unemployment hearings to ensure proper handling of individual cases.
  • Completed data analysis to determine requirements for cross-training programs.
  • Stayed abreast of unemployment appeals and changes in personnel policies, procedures and regulations.
  • Developed and implemented personnel guidelines and procedures to update personnel policy manual.
  • Conferred with management to develop or implement personnel policies or procedures.
  • Handled employee discipline and termination to address policy infractions.
  • Scheduled meetings with employees to address concerns and grievances.
  • Suggested promotions and wage increases according to employee performance.
  • Prepared presentations to company executives regarding employee performance and retention trends.
  • Aligned HR policies with federal and local regulations.

Employe Relations Specialist

Walgreens
Deerfield, IL
04.2015 - 04.2017
  • Guided managers and supervisors on resolving discipline issues and employee grievances.
  • Provided advice and guidance to leadership and non-management personnel in resolving work-related problems.
  • Mediated conflict and employment issues to avoid litigation.
  • Investigated, arbitrated and resolved employee complaints and issues.
  • Liaised with staff and management in analysis and resolution of issues, grievances and conflicts.
  • Enhanced employee welfare by adhering to established procedures for duration of investigations and disciplinary actions.

HR Generalist/Employee Relations Specialist

NorthShore University HealthSystem
Highland Park, IL
03.2013 - 04.2015
  • Enhanced employee welfare by adhering to established procedures for duration of investigations and disciplinary actions.
  • Conducted telephone and onsite exit interviews for all employees.
  • Investigated, arbitrated and resolved employee complaints and issues.
  • Guided managers and supervisors on resolving discipline issues and employee grievances.
  • Provided advice and guidance to leadership and non-management personnel in resolving work-related problems.
  • Conducted exit interviews, quickly completing necessary employment termination paperwork.
  • Organized special company and team-building events to increase employee collaboration, trust and communication.
  • Participated in unemployment hearings to ensure proper handling of individual cases.
  • Developed and implemented personnel guidelines and procedures to update personnel policy manual.
  • Recruited and screened candidates for management and specialty positions.
  • Mediated conflict and employment issues to avoid litigation.
  • Coordinated workplace recruitment activities to identify qualified candidates for job openings and help company grow.
  • Stayed abreast of unemployment appeals and changes in personnel policies, procedures and regulations.

HR Generalist

Resurgence Legal Group, PC
Deerfield, IL
07.2006 - 03.2013
  • Developed and documented HR procedures to refine processes and drive compliance with policies.
  • Analyzed job descriptions and determined recruitment plan, timeline and advertising efforts to fill positions.
  • Assisted with recruitment initiatives by interviewing and talent sourcing.
  • Conducted background checks and orientation, coordinating new employee onboarding process.
  • Provided essential support to address individual HR needs of employees.
  • Safeguarded human resource information, maintaining employee confidence and protecting operations.
  • Identified opportunities to improve HR programs and proposed solutions to increase efficiencies.

Education

MBA -

University of Wisconsin - Parkside
Kenosha, WI
06.2012

Bachelor of Arts - Psychology

California State University - Los Angeles
Los Angeles, CA
06.2004

Skills

  • Problem Solving
  • Administering Disciplinary Procedures
  • Regulatory Compliance
  • Conflict Resolution
  • Performance Management Systems
  • Employee Relations Oversight
  • Labor Relations Coordination
  • Cross Functional Collaboration
  • Employee Relations
  • Leadership Development
  • Human Resources Operations

Timeline

Global HR Compliance Manager

UL Solutions
04.2017 - Current

Employee Relations Manager

UL Solutions
04.2017 - 03.2021

Employe Relations Specialist

Walgreens
04.2015 - 04.2017

Part-Time HR Manager

Resurgence Legal Group
03.2013 - Current

HR Generalist/Employee Relations Specialist

NorthShore University HealthSystem
03.2013 - 04.2015

HR Generalist

Resurgence Legal Group, PC
07.2006 - 03.2013

MBA -

University of Wisconsin - Parkside

Bachelor of Arts - Psychology

California State University - Los Angeles

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Andrea Gowie