Andrea Graise
Tulsa,OK
Summary
Retail management professional with a strong track record in driving sales growth, optimizing account strategies, and building lasting client relationships. Skilled in data analysis, inventory management, and customer service techniques. Known for fostering a collaborative team environment and adapting to changing business needs to achieve results. Highly organized and dependable with a keen focus on achieving targets and enhancing customer satisfaction.
Overview
19
19
years of professional experience
Work History
Retail Account Manager
LVMH - Moet Hennessy Louis Vuitton Benefit Cosmetics
02.2019 - Current
- Hired, monitor, coach, train, and motivate Arch Experts and store teams
- Onboarding and training new retail account managers
- Organized and led engaging training sessions with coworkers, effectively sharing knowledge and fostering collaboration.
- Plan and execute new product launches and in-store events
- Merchandise store and counter for maximum visual exposure
- Maintain partnerships with key players at Ulta and Sephora
- Manage budgets and expenses effectively
- Achieve sales goals and service targets by securing new customer relationships
- Create sales forecasts and collaborate with upper management for continuous improvements
- Reduce employee turnover rate by fostering positive work environment and providing ongoing support
- Directed training and performance monitoring for 17-40 retail partners
Hair Stylist
Self-employed
01.2013 - 01.2019
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
- Conducted thorough consultations with each client before beginning any service, ensuring clear communication regarding desired outcomes.
- Adaptive learner and always abreast of current hair care and treatment products and their chemical and aesthetic properties
- Committed to excellence while creating innovative hair styling techniques
- Thrive in dynamic and challenging environment with ability to manage time effectively
- Demonstrate ability to work independently and as part of a team
- Strengths include networking and easily establishing and cultivating professional business and customer relationships
- Processed payments, entering sales in register for prompt customer service
- Scheduled customer appointments and rearranged individual time slots to meet demand.
Hair Stylist
JCPenney Salon
01.2011 - 01.2013
- Assess customer needs and advise about hairstyles and options
- Service clients with intricate coloring and highlighting techniques
- Educate clients on product use and benefits
- Research new styles and teach techniques to other stylists and cosmetologists
- Sanitize tools, restock supplies, and clean workstations
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Successfully managed a high volume of clients during peak hours while maintaining a calm and efficient demeanor.
Program Coordinator
Independent Opportunities
01.2009 - 01.2010
- Maintained a caseload of 12-14 clients providing oversight and support for the care of developmentally disabled individuals.
This involved coordinating and supervising a team of care staff, including hiring, training, and managing payroll processes.
I was responsible for ensuring that all operations complied with both company and state guidelines, guaranteeing the highest standard of care for clients. - Maintained a caseload of 12-14 clients providing oversight and support for care of developmentally disabled individuals.
- This involved coordinating and supervising a team of care staff, including hiring, training, and managing payroll processes.
- I was responsible for ensuring that all operations complied with both company and state guidelines, guaranteeing highest standard of care for clients.
Habilitation Training Specialist
Incor
01.2006 - 01.2009
- Established trusting relationships with clients by consistently showing empathy, patience, and understanding during training sessions.
- Efficiently managed caseloads by prioritizing tasks and maintaining accurate documentation of services provided.
- Aided with basic life and social skills such as money management, home management, daily living, and personal care skills
- Administered medications and prepared and served meals
- Transported clients, scheduled appointments, and recreational activities
- Managed records as required by the organization and the Oklahoma Department of Human Services Developmental Disabilities Services Division (DDSD)
Education
Master Instructor -
Virgil’s Beauty College
Muskogee, OK05.2018
Cosmetology -
Virgil’s Beauty College
Muskogee, OK01.2011
Business -
Bacone College
Muskogee, OK05.2005
Skills
- Relationship Management
- Performance Tracking
- Recruitment and hiring
- Staff Management
- Personnel training and development
- Retail Management
- Teamwork and Collaboration
Locations
- Tulsa, OK
- Muskogee, OK
Timeline
Retail Account Manager
LVMH - Moet Hennessy Louis Vuitton Benefit Cosmetics
02.2019 - Current
Hair Stylist
Self-employed
01.2013 - 01.2019
Hair Stylist
JCPenney Salon
01.2011 - 01.2013
Program Coordinator
Independent Opportunities
01.2009 - 01.2010
Habilitation Training Specialist
Incor
01.2006 - 01.2009
Master Instructor -
Virgil’s Beauty College
Cosmetology -
Virgil’s Beauty College
Business -
Bacone College
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