Andrea Grajeda

Collaborative leader with a proven track record of fostering an engaged and empowering work culture. Demonstrated expertise in building and maintaining relationships with diverse stakeholders in dynamic, fast-paced environments. Experienced in providing assistance and guidance to individuals navigating complex Medicare systems and seeking benefits information, particularly during times of stress, confusion, or upset. Proficient in adhering to government regulations and Claims department guidelines to effectively handle various forms of communication, including telephone calls, emails, letters, and in-person requests. Skilled at managing interactions to ensure individuals receive the necessary assistance they need.