Andrea Brailsford

Handled customer service calls to address inquiries and resolve issues.

• Reviewed patient accounts for billing accuracy and ensured completeness of documentation to facilitate timely reimbursements.
• Processed home health claims, verifying compliance with regulations to support prompt payment processing.
• Posted payments and adjustments to account records.

• Verified active and current insurance coverage
• Ensured all documentation included in final billing
• Confirmed doctor appointments for patient scheduling
• Post doctor referrals for patients prior to patient appointment

• Collected doctors' evaluations of patients' plans from nurses and therapists
• Posted collected data in Homecare Homebase system promptly to ensure data integrity
• Gathered doctors' evaluations from nurses and therapists to ensure comprehensive patient care. Patient plans from nurses and therapists
• Appropriately filed all health documents in patient files
• Handled incoming phone calls to address inquiries and provide information. and provided answers, transferred calls, or took messages.

• Maintained and organized database of medical files, facilitating easy retrieval and storage.
• Delivered hospital records to physicians for signature, supporting timely patient care.
• Ran reports to track chart statuses. to track charts. Scanned medical records into the system and analyzed charts.
• Generated reports to monitor chart statuses. Scanned medical records into system and analyzed charts.

• Scheduled appointments, assisted patients with checking in and checking out.
• Coordinated referrals to inpatient and outpatient offices, ensuring timely patient access to necessary services
• Verified patients' information at check-in
• Managed multiple phone lines and distributed faxes and copies to staff members, facilitating efficient communication within the office
• Uploaded patient insurance and identification documents to online files, maintaining accurate patient records

• Confirmed patient eligibility for various insurance plans including Medicaid, Medicare, HMO, and PPO.
• Filed insurance claims, EOBs, and processed ICD-9 and CPT coding to ensure accurate billing
• Entered medical codes using 10-key data entry for billing purposes.
• Collaborated with physicians and co-workers to ensure effective communication and patient care.
• Scheduled appointments, assisted patients with check-ins and check-outs
• Managed multiple phone lines to efficiently handle incoming calls and inquiries.