Andrea Graumlich
Powell,OH
Overview
32
32
years of professional experience
3
3
Certification
Work History
Owner/Operator/President
Graumlich Funeral Home
Columbus, Ohio
05.1993 - Current
- Managed daily operations of business, including hiring and training staff.
- Oversaw facility requirements for all environments
- Negotiated contracts with vendors and suppliers.
- Oversaw budgeting and financial management.
- Maintained relationships with existing clients by providing superior customer service.
- Implemented quality assurance processes to ensure product excellence.
- Developed strategic plans to increase profitability and efficiency.
- Created marketing campaigns to attract new customers.
- Reviewed legal documents related to business operations.
- Ensured compliance with local, state, and federal regulations.
- Developed policies and procedures for the organization.
- Provided direction and guidance to employees.
- Monitored performance of personnel against goals set forth by the company.
- Conducted performance reviews for employees on a regular basis.
- Set pricing structures according to market analytics and emerging trends.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
- Oversaw staff hiring, initiating new training and scheduled processes to streamline operations.
- Negotiated with vendors to gain optimal pricing on products resulting in substantial increase in profit margin.
- Analyzed client business needs and assisted in determining appropriate resources and strategies.
- Enhanced operational performance by developing effective business strategies, systems and procedures.
- Employed and managed vendors by negotiating deliverables, cost and expected quality.
- Executed performance reviews to encourage improved productivity for team members.
- Coordinated with technical and IT teams to develop company website and create online advertisements.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Prepared staff work schedules and assigned team members to specific duties.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight, and mentoring to newly hired employees.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Formed and sustained strategic relationships with clients.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Monitored progress by establishing plans, budgets and measuring results.
- Mitigated business risks by working closely with staff members and assessing performance.
- Maintained cleanliness of work area and equipment in accordance with safety regulations.
- Kept abreast of changes in technology related to job duties through continuing education courses.
- Learned and followed safety and emergency procedures.
- Complied with environmental regulations when using, dispensing of, or handling hazardous and non-hazardous materials and waste.
- Reduced health and safety risks with strict adherence to safety protocols and PPE requirements.
- Developed policies, procedures, and short-term and long-term goals for the organization.
- Managed personnel issues including recruitment, hiring, training, performance evaluation, and termination.
- Resolved conflicts between staff members by listening attentively and providing constructive feedback.
- Oversaw daily administrative tasks such as payroll processing, accounts payable and receivable management.
- Acted as an ambassador of goodwill for the organization by engaging positively with external parties.
Salesperson
Allnet Communications
Cincinnati, Ohio
12.1992 - 08.1993
- Analyzed customer feedback to identify areas of improvement in product offerings.
- Gathered data on competitors' pricing, products, and promotional activities.
- Maintained accurate records of customer interactions and transactions.
- Developed and implemented strategies to meet sales quotas.
- Generated new business opportunities through cold calling campaigns.
- Assisted customers in selecting appropriate products or services for their needs.
- Advised customers on the latest product features and benefits.
- Educated customers about products and services offered by the company.
- Created presentations that showcased company's capabilities and offerings.
- Developed pricing proposals tailored to individual client requirements.
- Sparked social conversations with customers to provide friendly atmosphere and smooth shopping experience.
- Gathered information from clients to create solutions that achieved business needs and desires.
- Presented products and services to prospective and existing customers to meet client needs.
- Demonstrated product features to align with customer needs.
- Adhered to company initiatives and achieved established goals.
- Developed targeted lists and new business opportunities, accelerating sales process to achieve results.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Listened to customer needs to identify and recommend best products and services.
- Identified customer needs by asking questions and advising on best solutions.
Education
Bachelor of Arts - Sociology
University of Cincannati
Cincinnati, Ohio12-1992
Skills
- Business Management
- Regulatory Compliance
- Administrative Oversight
- Hiring and staffing
- Business Administration
- Customer Relations
- Relationship Building
- Verbal and written communication
- Client Service
Certification
- Hold life, accident and health insurance license with State of Ohio since October 26, 1994
- Licensed Funeral Director with State of Ohio since May 15, 1996
- Notary Public Commission Issued March 29, 2000
Summary
Talented Owner with excellent marketing, customer service and facility oversight skills and more than 30 years of experience. Highly effective and comfortable working with people at all levels in organization. Dedicated funeral/owner/operator professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Owner/Operator/President
Graumlich Funeral Home
05.1993 - Current
Salesperson
Allnet Communications
12.1992 - 08.1993
Bachelor of Arts - Sociology
University of Cincannati