Andrea Graves
Greeley,CO
Summary
Qualified Office Technician with solid background in office administration and support. Known for efficiently handling administrative tasks and improving office workflows. Demonstrated organizational skills and proficiency in office software applications.
Organized administrative professional with extensive experience in office support roles. Proven ability to manage office operations, streamline processes, and assist teams in achieving their goals. Team-oriented with strong commitment to delivering results and adapting to evolving needs, showcasing expertise in communication and time management.
Overview
19
19
years of professional experience
Work History
LTC IMT
Weld County DHS
11.2020 - Current
- Responsibilities: I am very honored to have been working with the Weld County Long Term Care Team for the last five years. I am very well-versed in LTC and other AP programs. I strive for the highest level of customer service and complete my work in a timely and correct order. I ensure that our elderly and disabled Weld County residents are connected to all the resources available to them, and they feel safe and empowered. I have worked in the Human Services field for eight years. I am always learning and open to changes, as I welcome challenges that only grow my experience to provide the best customer service. I always strive to be a role model among my peers and provide encouragement in difficult times.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Adult IMT
Morgan County DHS
01.2018 - 11.2020
Accounts Receivable Specialist
AC Ice Comp.
02.2015 - 12.2017
Manager
Queen Lounge
01.2013 - 01.2015
Traffic Coordinator
Cargill
03.2007 - 01.2013
Education
Bel Rea Veterinary Tech - Large Animal Major
Bel Rea Veterinary Tech
Denver, COSkills
- Proficient in Microsoft Office
- Proficient in Excel
- AP Program knowledge
- Commitment to responsibility
- Flexible problem-solving
- Leadership
- Communication
- Problem-solving
- Dependability/Reliability
- Service excellence
- Time Management
- Teamwork
- Friendly, positive attitude
- Teamwork and collaboration
- Service excellence
- Time management
- Multitasking
- Excellent communication
- Critical thinking
- Computer skills
- Organizational skills
- Calm under pressure
- Active listening
- Organization and time management
- Decision-making
- Problem resolution
- Verbal communication
Communication
Customer Service is a priority along with active listening
Leadership
Successfully led a team to exceed service goals while maintaining high customer service scores.
Timeline
LTC IMT
Weld County DHS
11.2020 - Current
Adult IMT
Morgan County DHS
01.2018 - 11.2020
Accounts Receivable Specialist
AC Ice Comp.
02.2015 - 12.2017
Manager
Queen Lounge
01.2013 - 01.2015
Traffic Coordinator
Cargill
03.2007 - 01.2013
Bel Rea Veterinary Tech - Large Animal Major
Bel Rea Veterinary Tech