Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Andrea Gray

Bellflower,CA

Summary

Friendly professional with strong understanding of hospitality and customer support. Dedicated to delivering positive customer service. Responsible and always happy to assist customers in experiencing a pleasant encounter.

Overview

14
14
years of professional experience

Work History

Waitress Lead

Norms
Carson, CA
09.2019 - 11.2022
  • Assisted customers with menu ordering, drink ordering and daily specials.
  • Assisted customers with checking out their tab, to-go items and questions in regards to our menu.
  • Supervised our floor staff, ensuring all tasks were completed while clocked in and prior to employee clock out.
  • Handled our cashier station when necessary and closing the drawer at the end of shift.
  • Assisted employees while needed.
  • Employee training and answering questions.
  • Serving customers food in a timely matter, correctly as ordered and accommodating guests with needs while dining.
  • Handling complaints
  • Maintained a clean work station by restocking supplies, wiping down counters.
  • Bussed tables as needed during peak hours.
  • Adhered to all health codes set forth by local authorities regarding food preparation and storage.
  • Checked back with customers throughout meal service to ensure satisfaction.

Restaurant Hostess

Chris and Pitts
Bellflower
02.2009 - 09.2015
  • Greeting customers upon entrance.
  • Reserving tables over phone calls and in person.
  • Showing guests to their seats with menu placement.
  • Assisting customers with menu questions, drinks and daily specials.
  • Handling phone calls in regards to reservations, wait times and phone ordering.
  • Assisting restaurant staff when necessary with table cleaning, order delivery, drink delivery, and any customer questions when needed.
  • Ensuring our customers are pre informed of any specials at the moment and assisted in a timely matter.
  • Delivering exceptional customer service.

Waitress

Chris and Pitts
Bellflower
02.2009 - 09.2015
  • Greeting guests in a timely manner
  • Inquire guest of the options, daily specials, and appetizers.
  • Assist guest with food ordering, drink ordering and prompt delivery.
  • Answered questions about menu items, ingredients, allergy notice and pricing.
  • Delivering food from kitchen to guest ensuring all is presentable and correct.
  • Following health code standards.
  • Removal of finished plates, cups and necessary items.
  • Ensuring exceptional customer service aiming to have guests leave happy, satisfied and returning guests.

Sales Representative

Wireless Toys
Paramount, CA
2008 - 2009
  • Offering Metro PCS and BOOST mobile products and services to customers.
  • Activation of phone lines
  • Processing payments.
  • Selling and upselling additional items and features.
  • Troubleshooting and resolving customer concerns.
  • Providing a friendly environment with excellent customer service.
  • Marketing efforts such as passing out flyers and greeting customers.

Education

High School Diploma -

Somerset High School
Bellflower, CA
06-2009

Skills

  • Customer service
  • Multitasking
  • Sales expertise
  • Upselling techniques
  • Serving expertise
  • Point of Sale (POS) system operations
  • Professionalism
  • Detail oriented
  • Problem solving
  • Relationship building
  • Adaptable and Flexible
  • Motivated

Affiliations

  • PTA chair member
  • Team Parent
  • Baking hobby

Timeline

Waitress Lead

Norms
09.2019 - 11.2022

Restaurant Hostess

Chris and Pitts
02.2009 - 09.2015

Waitress

Chris and Pitts
02.2009 - 09.2015

Sales Representative

Wireless Toys
2008 - 2009

High School Diploma -

Somerset High School

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Andrea Gray