Summary
Overview
Work History
Education
Skills
Timeline
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Andrea Greene

Pelham,Alabama

Summary

Driven Front Desk Agent highly skilled in managing reservations, telephone calls and customer inquiries. Poised and professional with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication. Seasoned Hospitality professional competent in keeping guest needs balanced with business targets. Highly organized in handling administrative functions, leading teams and coordinating facility services. Smooth and efficient multitasker and planner. Proficient in RMS, Staylist and campspot.

Overview

4
4
years of professional experience

Work History

Front Desk Clerk

Birmingham South RV Park
04.2021 - Current
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Collected room deposits, fees and payments.

Education

Associate of Science - Nursing

Gadsden State Community College
Gadsden, AL
05.2001

Skills

  • Online Bookings Management
  • Check in and Checkout Procedures
  • Verifying Reservations
  • Room Assignments

Timeline

Front Desk Clerk

Birmingham South RV Park
04.2021 - Current

Associate of Science - Nursing

Gadsden State Community College

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Andrea Greene