Andrea Griffiths
Quincy,MA
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
10
10
years of professional experience
Work History
Sales Lead Keyholder
Lofty
Braintree, MA
04.2023 - Current
- Greeted customers and provided assistance with product selection.
- Performed opening and closing duties including counting cash drawers and preparing bank deposits.
- Tracked inventory levels for restocking merchandise when necessary.
- Processed payments using various methods such as credit cards or cash transactions.
Registration Specialist
Mason General Hospital
Shelton, WA
10.2019 - 08.2021
- Verified insurances
- Greeted patients and registered for inpatient and outpatient services
- Ensure strict HIPAA regulations are met by enforcing confidentiality practices.
- Ability to prioritize tasks and appointment setting based on standard criteria provided.
- Verified insurance coverage for incoming patients and ensured that all documents were accurate and up-to-date.
- Utilized multiple computer systems to access patient information, update records, verify insurance eligibility.
Housekeeper
St. Peters Hospital
Olympia, WA
08.2016 - 01.2019
- Clean patients room according to the safety and sanitation standards of the facility
- Sanitized the bathroom, beds, and floors reducing transmissions of pathogens from one patient to another
- Ensure strict HIPAA regulations are met by enforcing confidentiality practices.
Truck driver
Corrections
Shelton, WA
06.2014 - 08.2016
- Document mileage to adhere to the state policy and procedures
- Handle orders for inmates to facilitate them receiving supplies in a timely fashion
- Communicate via, email, radio, and over the phone to conduct daily tasks to ensure the safety of employees and inmates
Office Assistant
Dept. of Transportation
SHELTON, WA
01.2016 - 02.2016
- Organized files, developed spreadsheets, faxed reports and scanned documents to bolster organizational workflow.
- Offered diverse clerical support to office team members, managed correspondence, answered telephone calls and tracked documentation.
- Updated financial, customer and business records in company databases.
- Handled requests-for-information and delegated customer service tasks to appropriate employees.
Volunteer HIM department
Mental Health Professionals, LLC
Shelton, WA
01.2018
- Performed wide range of administrative, analytical, and support duties and functions relating to various aspects of organization.
- Kept weekly schedule up-to-date in scheduling book and maintained appropriate records according to company procedures.
Education
Associate of Applied Science - Health Information Technology
Rasmussen College
06.2018
Associate of Science - health administration
Colorado Tech University
10.2015
Skills
- Payment processing
- Staff Oversight
- Task Delegation
- Customer Service
- Cash Handling
- Daily Reporting
Timeline
Sales Lead Keyholder
Lofty
04.2023 - Current
Registration Specialist
Mason General Hospital
10.2019 - 08.2021
Volunteer HIM department
Mental Health Professionals, LLC
01.2018
Housekeeper
St. Peters Hospital
08.2016 - 01.2019
Office Assistant
Dept. of Transportation
01.2016 - 02.2016
Truck driver
Corrections
06.2014 - 08.2016
Associate of Applied Science - Health Information Technology
Rasmussen College
Associate of Science - health administration
Colorado Tech University
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