Andrea Griffiths
Delray Beach,FL
Overview
8
8
years of professional experience
Work History
Health care customer Service Representative
Ttec (TeleTech) - HealthCare Solutions
Delray Beach, Florida
10.2023 - 08.2026
- Provided detailed information about health plans and benefits options.
- Assisted customers with healthcare inquiries and service issues.
- Resolved complaints and disputes with empathy, enhancing customer satisfaction.
- Educated customers on resources and wellness programs, promoting informed healthcare decisions.
- Collaborated with healthcare providers to improve patient service processes.
- Trained new representatives on customer service protocols and tools.
- Monitored service trends to identify areas for improvement in support services.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Determined customer needs through active listening and observation.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
Dental Coordinator
Family Dentistry DDS
Delray Beach, Florida
01.2021 - 10.2023
- Coordinated patient scheduling and appointment reminders to enhance office efficiency.
- Managed patient records and ensured compliance with privacy regulations and standards.
- Handled insurance claims processing and verification for efficient billing procedures.
- Addressed patient inquiries and concerns promptly to ensure a positive patient experience.
- Supported dental staff with treatment planning and patient education to improve care delivery.
- Collaborated with dental professionals to optimize workflow and enhance patient care experiences.
- Educated patients on oral hygiene techniques and preventive care measures.
- Trained new team members on office protocols and customer service best practices.
- Supported inventory management by ordering supplies and maintaining stock levels.
- Managed office bookkeeping with insurance billing and patient payments.
- Performed various administrative tasks by filing, copying and faxing documents.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Customer Support Specialist
Amazon Prime Products
Ft Worth , TX
02.2018 - 01.2021
- Resolved customer issues through cross-functional collaboration with internal teams, delivering timely and effective solutions.
- Managed escalated support requests, ensuring customer satisfaction and prompt resolution of complex issues.
- Resolved customer inquiries concerning Amazon Prime products and services.
- Provided product recommendations aligned with customer needs and preferences.
- maintained current knowledge of Amazon Prime offerings and promotions.
- participated in continuous improvement initiatives, enhancing service quality and customer experience.
- Documented customer interactions in Amazon support system for future reference.
- Maintained up-to-date knowledge of company products, services, policies, and procedures.
- Assisted large volume of customers daily while sustaining positive attitude and focus on customer satisfaction.
Education
High School Diploma -
Colleyville Heritage High School
Colleyville, TX08-2012
Skills
- Call center experience
- Customer support
- Empathy and patience
- Problem-solving
- Critical thinking
- Phone and email etiquette
- Strong interpersonal skills
- Conflict resolution
- Proficient with Excel, Word, PowerPoint, Sharepoint, Teams and OutlookMicrosoft Office
- Insurance claim resolution
- Customer dispute resolution
- Patient data management
- Client relationship management
- Service quality improvement
- Team player/collaboration
- Detailed oriented
- Effective communication
- Time management
- Data privacy compliance
- Claim status tracking
- Claims management
- Policy adherence
- Referral management
- Data entry
- Patient eligibility verification
- Insurance verification
- Follow-up management
- Record maintenance
- Health services knowledge
- Payment collection support
- Training coordination
- Customer follow-up
- Quality assurance
- Patient reminder notifications
- Payment processing
- Patient registration
- Patient education
- Billing support
- Health coverage understanding
- Complaint processing
- Data entry proficiency
- Insurance claims follow-up
- Appointment scheduling
- Healthcare industry
- Patient appointment coordination
Qualifications:
Spanish/English (Bilingual), Able to read and write, fluently speak the Spanish language (Bilingual).
Summary
Detail-oriented Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Timeline
Health care customer Service Representative
Ttec (TeleTech) - HealthCare Solutions
10.2023 - 08.2026
Dental Coordinator
Family Dentistry DDS
01.2021 - 10.2023
Customer Support Specialist
Amazon Prime Products
02.2018 - 01.2021
High School Diploma -
Colleyville Heritage High School