Pierre Grimes Sr
Customer Service
Sherwood,AR
Summary
Adept at billing cycle management and fostering high customer service standards, my tenure at Advanced Pathology Solutions honed my skills in healthcare claim coding and effective interpersonal communication. Demonstrated proficiency in medical software and a track record of enhancing customer satisfaction underscore my commitment to excellence in business operations support. Resourceful Accessioner focused on precise sorting and accurate data entry for lab specimens. Talented at preparing and labeling specimens as well as entering and filing related medical data. Driven to deliver rapid turn-around time while guaranteeing that pertinent insurance information has been provided.
Overview
10
10
years of professional experience
Work History
Accessioner
Advanced Pathology Solutions
North Little Rock, Arkansas
09.2024 - Current
- Staged specimens in provided testing areas.
- Processed and recorded 100 lab specimens.
- Researched and recorded missing insurance and physician information.
- Followed safety protocols when receiving, handling and storing specimens.
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
Assistant Store Manager
Casyes
Sherwood, Arkansas
03.2023 - 09.2024
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
Customer Service Representative
Aetna
work from home , Arkansas
04.2022 - 08.2024
- Responded to customer requests for products, services, and company information.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Educated customers about billing, payment processing and support policies and procedures.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Cook
Dairy Queen
Sherwood , Arkansas
08.2021 - 02.2023
- Communicated closely with servers to fully understand special orders for customers.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
Mail Processing Clerk
Commerical mailing services
Little Rock , Arkansas
03.2015 - 06.2021
- Updated mailing lists with current addresses and contact information for smooth customer communications.
- Tracked outgoing mail to provide accurate customer updates.
- Weighed letters and packages and calculated costs based on classification, weight, and destination.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
Education
High School Diploma -
Little Rock Job Crop
Little Rock, AR05-2006
Skills
- Medical data entry
- Processing specimens
- Verifying patient data
- Specimen handling
- Handling and sorting mail
- Shipping and receiving proficiency
- Mailing restriction expertise
- Distribution coordination
- Mail distribution
- Problem-solving skills
- Package handling
- Inventory control
- Database management
- Store displays
- Supply ordering
Timeline
Accessioner
Advanced Pathology Solutions
09.2024 - Current
Assistant Store Manager
Casyes
03.2023 - 09.2024
Customer Service Representative
Aetna
04.2022 - 08.2024
Cook
Dairy Queen
08.2021 - 02.2023
Mail Processing Clerk
Commerical mailing services
03.2015 - 06.2021
High School Diploma -
Little Rock Job Crop
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